Passenger Relations Team Leader - Lounge
Passenger Relations Team Leader - Lounge
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Accor is in a partnership with one of the Worlds Leading Airlines to manage the Passenger Relations operations located in Changi Airport.
We are seeking interested applicants for the Passenger Relations Team Leader role. This role is responsible for providing a luxury level of service for guests customers and clients in one of the worlds leading airline lounges while completing a variety of tasks assigned by the Passenger Relations Manager in order to meet and exceed guests expectations. Passenger Relations Team Leader provides direction and supervision to the Passenger Relations Team ensuring optimum performance of PRO tasks and responsibilities.
Key Responsibilities
- Providing personalized services and assistance to premium passengers at the airline lou and various areas of the airport.
- Handle and resolve escalated passenger complaints. Assist PRO Team as needed.
- Conduct briefings for the PRO Team covering daily events VIPs/CIPs expected activity new or updated procedures and items requiring extra attention.
- Move around and provide support in various PRO operating areas including First Class Check-in Customer Service Desk Entrance etc.
- Work as a team to ensure lounge duties are carried out efficiently. Monitor performance and provide ongoing coaching as required.
Qualifications :
- Minimum high school diploma; bachelors degree in hospitality tourism or related field preferred.
- Experience within a Concierge Hotel Front Office or aviation customer service role.
- Experience leading small customer focused teams.
- Demonstrated experience in providing superior service standards and requirements.
- Experience using Hotel Property Management Systems or aviation IT systems.
- Strong computer skills particularly Microsoft Office Suite.
- A strong knowledge of the airport area and region is necessary.
- Strong communication problem-solving and interpersonal skills.
- Fluent in English; multilingual abilities are a plus.
- Customer-focused detail-oriented and able to work under pressure; flexibility to work various shifts in a 24-hour operation including evenings weekends and holidays.
Additional Information :
Our culture of inclusion welcomes everyone regardless of race gender and background.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
