Subject Matter Expert | Online Gaming / Betting Program
Subject Matter Expert | Online Gaming / Betting Program
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Your main tasks:
Empower the Work: Create and facilitate Huddle Sessions to equip staff with fundamental skills and knowledge.
Impact the bottom line: Monitoring Associates and providing real-time feedback.
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations.
Take the lead: Mediating interpersonal conflicts. Motivating and inspiring team members. Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
Qualifications :
Our most successful candidates will have:
- Experience and first-hand knowledge supporting online gaming online betting/casino environment as a customer service line of business.
- Excellent Data Mining skills.
- Ability to think outside of traditional role to evaluate business implications.
- Ability to interpret data identify trends and make suggestions for improvements.
- Strong verbal and written communication skills.
Internal:
- Must have FY24 PDP score of Exceed Most or Cleary Exceeds
- Tenure of at least 18 months
- No Active NDA
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
