Barista

• Providing an excellent standard of customer service efficient and prompt to all clients.
• Being customer focused at all times by being visible during service periods approachable and quick to exceed expectations in fulfilling client needs.
• Producing coffees in a timely manner and to the WSH standard and assisting with food preparation as required.
• Setting up service counters ensuring they are clean and fully stocked throughout the service.
• Ensure menus are spelt correctly before service and signage is displayed correctly.
• Have good knowledge and understanding of food and coffee products sold throughout the coffee bars.
• Accurately handle sales and transactions.
• Monitoring and reducing waste with regards to our environmental impact.
• Taking an active role in contributing towards financial targets.
• Assisting in stock take as required.
• Taking an active role in upselling items and promoting sales through promotions whilst being sensitive to clients needs.
• Handle customer complaints and concerns in a professional and effective manner and escalate as necessary and encourage open communication channels to gather feedback.
• Communicate regularly with Coffee Bar Manager to report on team performance address any concerns and implement improvements as requested.
• Ensure all Health & Safety and Food Safety policies procedures and protocols are adhered to.
• Ensure due diligence and all accidents are reported to Coffee Bar Manager to escalate.

Qualifications :

Essential:

• Previous experience as a barista in a fast-paced environment or a similar role
• Excellent level of both written and spoken English
• Displaying a can do attitude
• Able to work under pressure whist keeping a positive attitude
• Ability to work in a team and independently
• Excellent communication skills
• Excellent customer service and a genuine desire to provide a 5-star experience
• Strong attention to detail

Desirable:

• H&S certification (Level 2 or Level 3)
• Exceptional latte art skills
• Good knowledge of various types of coffee beans and roasts
• Innovative and creative with new ideas

Additional Information :

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

For almost 20 years for every client in every location (whether thats an office stadium cathedral or university) we have created beautiful spaces exciting menus and friendly teams so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people means that we always strive to supercharge our teams careers. Better is a daily habit that sits deep within our DNA meaning learning will be front and centre of your experience working with us.

Join us and be part of the food revolution!

Interested Even if you dont meet all requirements wed like to hear from you. If you are motivated and hungry to learn we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages abilities gender identities sexual orientations races religions and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity diversity and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.

Join us and bring your unique perspective to our team.

Remote Work :

No

Employment Type :

Full-time