Client Service Senior Manager -
Client Service Senior Manager -
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Job Description
Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients. Manage multiple internal and external relationships to provide our clients with best-in-class service. Help be the reason our clients stay with Chase!
As aClient Service Senior Manager within the Commercial Bank you will lead the business own a portfolio of clients and manage a group of dynamic client service managers. As a strategic leader you will drive change through innovation & transformation execute the firms strategy and modernize the client experience.
Job Responsibilities
Anticipate and manage work volumes adhering to established policies and deadlines
Collaborate with stakeholders to effectively resolve client issues / escalations
Analyze and interpret client data to identify trends and develop department strategy
Drive change initiatives business strategy and technology enhancements programs
Manage in dynamic high-pressure environments and contribute to business resiliency planning
Attract develop and retain top talent. Coach and engage to drive performance
Evaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work culture
Build and maintain a culture of trust transparency and integrity
Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success
Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape
Ensures teams proactively consult with clients using regular client relationship reviews educating them on self-service tools and influencing adoption
Required Qualifications Skills and Capabilities
- Comprehensive knowledge of Treasury Services and/or Custom Card products
- Data Analytics & Change Management experience including presenting finding
- Ability to influence others without direct supervision
- Ability to provide quantifiable management reporting & present findings
- Project Management & Execution
- Excellent verbal written interpersonal presentation negotiating and organizational skills
- Strategic thinking with the ability to adapt to change
- Demonstrated team building skills and ability to work in a team environment
- 6 years of client facing work experience
- Delivering Coaching and Feedback/People Management
Preferred Qualifications skills and capabilities
Previous Team Management Experience
Bachelor of Science or Business Administration Degree and/or 6 years equivalent work experience
Google G suites / Microsoft Office adept
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
- Become a part of our many Business Resource Groups employees who come together on topics such as ethnicity gender age accessibility special interests and more
- Help the community through expansive volunteer opportunities
- Join one of our focus groups aimed at Innovation and Transformation creating the future experience for our clients and employees
Some travel required (20%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.
Required Experience:
Senior Manager
Employment Type
Full-Time
