Project Support Officer [ICT Projects]

About us

The Queensland Fire Department (QFD) provides fire prevention preparedness and response services to fire in the built and landscape environments as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response including road crash rescue bushfire hazardous material technical and vertical rescue severe weather incidents remote and swiftwater rescue and provides a number of functions supporting community safety outcomes.

The department encompasses Queensland Fire and Rescue (QFR) Rural Fire Service Queensland (RFSQ) as well as the broader department which work together to pre-empt prevent mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.

The QFD is an organisation that is committed to reframing the departments relationship with Aboriginal and Torres Strait Islander peoples communities and organisations through activities identified in the QFD Reframing the Relationship Plan contributing to Closing the Gap outcomes and building our cultural capability.

Purpose of role

The QFD Information and Technology Directorate support the departments operations and organisational capability by facilitating developing and managing technological solutions and initiatives. As part of delivering quality services our vision is to make Information Communication and Technology (ICT) simplified smarter connected and user-friendly. Our teams are responsible for ICT investments governance portfolio projects and assurance activities including the implementation of transformation programs through IT planning and advice and provisioning of reliable secure and fit-for-purpose IT solutions that achieve optimal outcomes and enable operational front line and corporate services to deliver on their capabilities and organisational objectives.

As the Project Support Officer ICT Projects you will be a key member of the team working closely with project managers and stakeholders to provide coordinated administrative and logistics support for a variety of initiatives and activities conducted within the unit. You will monitor and coordinate business processes ensuring governance and procedures are followed and provide secretariat and financial administration support to meet service delivery and project deliverables.

Key requirements

Highly desirable requirements

• Knowledge and/or experience with the administrative support in a project environment.

Your key accountabilities

Your part in the ongoing success of our department in supporting key frontline services will see you responsible for a variety of work including but not limited to:

• Provide high level administrative and project support including maintaining document management systems filing and tracking of project records through SharePoint web management or other system Applications.
• Coordinate administrative activities including human resource management finance procurement and logistics management to assist in the end-to-end process for project deliverables.
• Assist with project tasks including monitoring status updates maintaining logs planning and communications to resolve issues and deliver practical solutions.
• Provide secretariat support to committees working groups and forums by preparing agendas recording and circulation of meeting minutes and follow-up on actions decisions and outcomes.
• Liaise and maintain productive working relationships with internal and external stakeholders in relation to various projects and initiatives to ensure consideration of issues and delivery of positive outcomes.
• Assist in the preparation and coordination of correspondence briefings submissions and reports on matters relevant to business objectives in accordance with departmental requirements and timeframes.
• Undertake research analysis and provide advice in the development review and continuous improvement of administrative systems and processes project documentation and technical solutions.

Capabilities

To determine your suitability for the role you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the key accountabilities for this role:

Leadership Competency Stream Individual Contributor (leading self)

Vision

• Stimulates ideas and innovation
• Leads change in complex environments

Results

• Builds enduring relationships
• Drives accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces
• Demonstrates sound governance

Once you join us we will want you to exemplify the QFD shared values:

• Respect
• Integrity
• Courage
• Loyalty
• Trust