Customer & Social Media Support | Freelance Part-time | Japanese-speaking
Customer & Social Media Support | Freelance Part-time | Japanese-speaking
Posted on :
23-06-2025
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1 Vacancy
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Job Description
Luna Socks is an e-commerce startup that sells custom pet socks allowing customers to upload images of their pets to have them printed on high-quality socks. As the leading brand in our sector in Europe we are expanding into new markets including Japan with the brand Coco Socks. We are looking for a new remote customer support team member who is native in Japanese and answers questions from our Japanese customers for about 2 hours per day.
Tasks
- Respond to Customer Queries: Provide timely and professional assistance via email and social media platforms in Spanish.
- Resolve Issues: Handle complaints process refunds manage exchanges and escalate complex cases to the appropriate team.
- Order Management: Track orders answer questions about delivery and ensure customer satisfaction post-purchase.
- Brand Advocacy: Represent the companys values and ensure a positive brand image in every interaction.
Requirements
- Must be proficient in Japanese and fluent in English.
- Prior experience in customer service is preferred.
- Strong communication and problem-solving skills.
- Availability to work over the week (2hrs per day).
Employment Type
Full Time
Key Skills
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