Engagement Specialist
Engagement Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
The Engagement Specialist plays a key role in ensuring a smooth and supportive experience for both clients and the internal team. This position involves supporting phone and help desk communications coordinating schedules sending timely client communications and assisting with marketing and administrative tasks. The ideal candidate is proactive professional and committed to delivering exceptional client service while contributing to daily operations and team collaboration.
The Engagement Specialist will provide the following services:
Answer and direct incoming phone calls with warmth and professionalism in a timely manner
Monitor and provide timely support for incoming Help Desk requests
Send out consult reminders welcome emails and introductory materials to new clients or resources
Assist with daily schedule oversight updates and coordination
Assemble marketing packets and deliver materials to partners or events as needed
Pick up physical contracts documents or deposits when required
Serve as a backup for scheduling support during peak times or team absences
Provide highest level of client service
Complete online in-office and on-site trainings
Participate in Team Meetings
Read and respond as needed to Team Updates and emails
Qualifications :
- Professional and friendly phone presence with excellent interpersonal skills
Highly reliable detail-oriented and organized with strong time management abilities
Able to efficiently navigate CRM systems email platforms and scheduling tools with a focus on clear communication and team support.
Able to multitask effectively and adapt to shifting priorities in a fast-paced environment
Compassionate and patient with a genuine interest in supporting older adults and individuals in transition
Strong verbal and written communication skills
Flexible critical thinker who can navigate challenges with calm and confidence
Team-oriented with a collaborative mindset and commitment to delivering outstanding client service
Friendly and approachable with strong interpersonal skills and a can-do attitude
Eager to learn adaptable to different personalities and comfortable working with a range of technologies
Prior experience in customer service administrative support presales or front desk roles preferred
Valid drivers license and reliable transportation are required for occasional off-site tasks
This candidate must be available for 16-20 hrs./week; 4-5 days including Mondays and Fridays. No weekend work is required.
Employment is contingent upon the successful completion of a background check.
Our culture is steeped in a unique combination of compassion collaboration trust critical thinking joy and providing exceptional customer service and experience.
Additional Information :
Part-time Position
401(k) Plan
Paid Training
Paid Volunteer Opportunity towards Community Service
Access to Trade Discounts
Hourly Rate: $18/hour Eligible for Bonuses
The Downsizers tackle everything as a team and weve created a culture that sets us apart from other businesses.
The responsibilities and qualifications listed reflect the core requirements of this role but are not intended to cover every task or situation that may arise. Were looking for someone who is adaptable and willing to pitch in where needed to support our team and clients. The role may evolve over time to meet the needs of our growing business. This posting does not create an employment contract implied or otherwise other than an at will relationship.
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
