Director, Information Technology (IT) & Security

Valiant Residential is seeking a strategic hands-on Director of Information Technology and Security to lead all aspects of IT operations across corporate and property-level environments. This role is responsible for setting the IT vision managing infrastructure and cybersecurity and delivering dependable support services for a multi-site fast-paced organization. The Director will balance strategic planning with direct oversight of IT systems supported by one administrator to create a scalable secure and responsive technology ecosystem.

We Are Valiant

With over 37 years of experience Valiant Residential is a next-generation property management leader uniquely attuned to the needs of property owners and residents. We are driven by a Valiant Spiritbold innovative and committed to excellencefostering prosperous partnerships and long-term success. Our team thrives on collaboration integrity and strategic thinking making a meaningful impact in the industry.

Why Work at Valiant

At Valiant Residential we dont just offer jobswe build careers. Consistently ranked as a Top Place to Work we are a leader in the property management industry driven by bold innovative professionals who make an impact.

We believe in rewarding great work with competitive total compensation and time off with comprehensive benefits including free health insurance options and 401(k) matching. Growth isnt just encouragedits expected. With career development opportunities a collaborative culture and a commitment to innovation we empower our employees to thrive.

What Youll Be Doing

1. IT Strategy Leadership & Department Oversight

• Define and execute the IT departments roadmap structure and service delivery strategy.
• Serve as the primary IT advisor aligning technology with business goals.
• Lead internal process documentation team workflows and cross-departmental collaboration.
• Manage and mentor one direct report (IT System Administrator) fostering a culture of service excellence and accountability.

2. Infrastructure Server Network and Inventory Management

• Oversee company-wide IT infrastructure including servers firewalls switches VPNs and Wi-Fi across all corporate and property locations.
• Manage setup maintenance and upgrades for both cloud-based and on-premises servers including storage backups and disaster recovery.
• Ensure high availability and performance of systems while proactively addressing connectivity or bandwidth issues.
• Maintain accurate inventory of IT assets (hardware/software) at corporate offices and across all properties including lifecycle tracking and asset allocation.
• Implement standardized inventory controls procurement protocols and replacement schedules to optimize cost and operational uptime.

3. User Support Microsoft Environment & Access Control

• Direct all user lifecycle processes including onboarding offboarding Microsoft 365/Azure account creation and access provisioning.
• Maintain Active Directory and manage identity security across platforms.
• Oversee property-level help desk operations including tickets related to hardware Wi-Fi printers and password resets.
• Set and monitor SLAs to ensure timely and effective resolution of support requests.
• Leverage PowerShell scripting for efficient user account creation bulk updates and routine administrative tasks.
• Develop and maintain automated workflows for provisioning and deprovisioning users across Microsoft 365 and integrated systems to reduce manual errors and increase onboarding speed.

4. Cybersecurity & Compliance

• Develop and enforce robust cybersecurity policies protocols and monitoring tools to protect organizational data and infrastructure.
• Lead regular audits patching schedules vulnerability assessments and staff security awareness training.
• Ensure compliance with relevant industry standards and regulatory requirements.

5. Software Licensing Vendor & Office Technology Management

• Manage software procurement licensing compliance and vendor relationships for enterprise applications and infrastructure tools.
• Coordinate IT setups for new offices or properties including network workstations conferencing tools and access control systems (e.g. security doors access cards surveillance).
• Evaluate new technology opportunities that enhance operational efficiency and user experience.
• Administer phone system infrastructure including management of licenses and user configurations through RingCentral and AT&T for property-level operations and for the corporate team.
• Oversee procurement porting number assignment and technical support coordination related to telephony services across all sites.

6. Financial Planning & Performance Metrics

• Track and report on service delivery performance infrastructure reliability and team responsiveness using KPIs and user feedback.
• Identify cost-saving measures while supporting long-term growth and innovation.

• Bachelors degree in information technology Computer Science or related field (Masters preferred).
• 5 years of progressive experience in IT operations systems/network administration or infrastructure leadership.
• 2 years in a supervisory or strategic IT leadership role.

Knowledge Skills & Abilities

• Expertise in Microsoft 365 Azure Active Directory Intune networking technologies and cybersecurity principles.
• Proficient in Copilot and Power Applications.
• Proven experience managing departmental budgets and vendor contracts.
• Strong communication skills with the ability to interact effectively across all organizational levels.
• Experience supporting distributed field-based teams (property management hospitality or retail environments preferred).
• Familiarity with ITIL or cybersecurity frameworks such as SOC 2 or NIST.
• Relevant certifications (e.g. CompTIA Security Microsoft Certified CISSP) preferred.

Physical Requirements

• Keying/typing sitting standing and walking as part of daily work responsibilities.
• Requires constant mental and/or visual attention; the work involves both repetitive and varied tasks requiring sustained focus in an office environment.
• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal job performance.
• The noise level in the work environment is usually quiet in office settings and moderate in other situations.
• In-office work is required with less than 20% travel to vendor sites or industry events as needed.

If you have a Valiant Spiritbold driven and ready to make an impactwe want you on our team.

Third-Party Submissions & Staffing Agencies

Valiant Residential does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters for any posted positions. Any unsolicited resumes received will be considered property of Valiant Residential and no placement fees will be paid. All official recruiting communications from Valiant Residential will come from an @ email address. If you receive outreach from a different email domain claiming to represent us please verify the legitimacy of the communication before responding.

Americans with Disabilities Act (ADA) Accommodation Statement

Valiant Residential is committed to complying with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities. We provide reasonable accommodations to enable individuals with disabilities to perform essential job functions participate in the hiring process and enjoy the benefits and privileges of employment.

If you require a reasonable accommodation to apply for a position or to perform your job please contact Requests will be reviewed on a case-by-case basis in accordance with applicable laws.