Spanish-Speaking Support Agent Limassol
Spanish-Speaking Support Agent Limassol
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Job Description
Are you fluent in Spanish and English and ready to grow your career in the financial sector
Our client a well-established and regulated Forex Company is currently seeking a customer-focused Spanish-Speaking Support Agent to join their team in Limassol.
In this client-facing role you will serve as the primary point of contact for Spanish-speaking clients providing professional and timely assistance via phone email and live chat. Your communication skills attention to detail and ability to resolve issues efficiently will play a key role in enhancing the overall client experience.
Information:
- Salary range - depending on experience: 2300 to 2500 gross (x13 instalments)
- Working hours: Shifts of 08:00-16:00 and 16:00-00:00
- Experience in the forex industry is required
Key Responsibilities:
- Provide top-tier customer support to Spanish-speaking clients regarding forex trading accounts and transactions via phone email and chat.
- Address customer inquiries concerns and issues promptly and professionally ensuring a positive experience at all stages of the trading process.
- Troubleshoot and resolve forex-related issues including account inquiries transaction issues platform navigation and trade execution.
- Document customer interactions and maintain accurate records in the CRM system to track issues and resolutions.
- Collaborate with internal teams such as technical support and account management to escalate complex trading or platform issues and ensure swift resolution.
- Assist customers with information about forex products platform usage account management deposits withdrawals and other related services.
- Follow company policies industry regulations and compliance standards to ensure a high level of service and legal adherence.
- Identify opportunities to enhance customer satisfaction and provide valuable feedback to management for service improvements.
- Meet or exceed performance metrics including response time resolution rate and customer satisfaction.
Requirements:
- Fluency in Spanish and English (both written and spoken) is required.
- Previous experience in customer service support or a related field within the financial or forex services industry.
- Excellent verbal and written communication skills with the ability to explain complex forex concepts in simple terms.
- Strong problem-solving and critical-thinking abilities especially in the context of financial transactions forex trading platforms and account management.
- Ability to manage multiple customer interactions simultaneously and prioritize tasks effectively in a high-paced environment.
- Proficiency in using customer support software CRM systems and communication tools.
- Patience empathy and a customer-first attitude especially when dealing with financial and trading-related concerns.
- Ability to work flexible shifts including weekends and holidays if required.
Preferred Qualifications:
- Familiarity with the functionality of forex platforms trading accounts and understanding forex market operations.
- Experience working with financial products including currency pairs market orders and trading strategies.
- Experience in SaaS or tech support environments especially those related to financial services or forex platforms.
Benefits:
- 13th salary
- Monthly allowance towards gym membership or health insurance coverage (after probation period).
- Additional personal leave of 2 additional hours per month for totaling an extra 3 days per year.
- Complimentary breakfast and lunch on designated days every two weeks daily refreshments and snacks.
- Career growth opportunities and a supportive environment.
- Employee discount scheme
Apply now via Emerald Zebra by sending your CV to Margarita Savva:
Employment Type
Full Time
