Estonian Speaking Customer Advisor- Part/Full Time

Kickstart Your Career in Sofia with a Global Leader in Customer Solutions!

Are you a highly communicative and customer-centric individual with native-level Estonian and excellent English skills Do you thrive in a dynamic in-person team environment and enjoy helping users maximize their product experience Were actively seeking an enthusiastic Estonian-Speaking Customer Advisor to join our vibrant team in Sofia Bulgaria!

We are a leading international solutions provider partnering with one of the worlds biggest and most influential technology companies renowned for its innovative search engine and digital products. Our Sofia hub is a dynamic center dedicated to delivering exceptional customer service and support globally. This is an outstanding opportunity to launch or advance your career within a supportive international atmosphere even without prior tech experience!

Your Mission as a Customer Advisor

As an Estonian-Speaking Customer Advisor youll be the primary point of contact for our Estonian-speaking users. Your main objective will be to provide professional support for their product and service inquiries ensuring they have a seamless and highly satisfying experience.

Your key responsibilities will include:

• Professional Customer Support: Deliver top-tier support for our clients products and services striving to maintain a consistently high customer satisfaction rate.
• System Mastery: Efficiently utilize CRM software ticketing systems and other customer service tools to cater to the unique needs of our users.
• Multi-Channel Engagement: Engage with customers through various communication channels including phone email and chat providing timely and accurate assistance.
• Inquiry Resolution: Resolve customer inquiries promptly and within agreed Service Level Agreements (SLAs) leveraging our comprehensive knowledge base and established protocols.
• Performance Excellence: Consistently meet or exceed performance goals related to call handling time first-call resolution rates and customer satisfaction scores.
• Team Collaboration: Actively collaborate with team members sharing best practices and contributing to the collective knowledge base to improve overall service quality.
• Continuous Learning: Participate in ongoing training programs and stay updated on product knowledge new features and industry trends to provide expert advice.

What Youll Bring to the Team

Were looking for enthusiastic individuals who are ready to learn and passionate about helping others. While prior experience is a plus its not a strict requirement!

• Language Fluency: Fluent Estonian (C1-C2) and fluent English (B2-C1) communication skills both verbal and written are essential.
• Interpersonal Skills: Strong interpersonal abilities and a genuine customer service orientation.
• Structured Approach: Ability to follow structured guides and established processes meticulously.
• Problem-Solving: Excellence in active listening and a strong capacity for troubleshooting issues and finding creative solutions.
• Adaptability: Highly adaptable and quick to learn new processes and technologies in a fast-paced environment.
• Self-Motivation: A self-motivated individual with a true passion for customer satisfaction.
• No Tech Background Needed! We provide comprehensive fully paid training that will equip you with all the product knowledge and skills you need to succeed.

What We Offer

Joining our team means becoming part of a dynamic company that values its people and invests in their well-being and growth. We are proud to offer:

• Attractive Welcome Bonus: Receive a 3000 BGN signing bonus upon joining!
• Flexible Contract Conditions: Choose between temporary employment (full-time) or part-time options to suit your lifestyle.
• Fully Paid Training: Benefit from a comprehensive fully compensated training program to ensure your success in the role.
• Competitive Salary: An attractive remuneration package that recognizes your skills and dedication.
• Relocation Package: For candidates joining us from abroad we offer a comprehensive relocation package including flight tickets and initial accommodation in Sofia to ensure a smooth transition.
• Career Development: Enjoy a stable job with clear opportunities for career progression and continuous development.
• Additional Health Insurance: Enhanced health coverage to support your well-being.
• Extensive Benefits: Access to a wide array of over 50 additional benefits and services to choose from.
• Positive International Environment: Work in a vibrant multicultural setting with colleagues from around the globe.
• Support & Learning: Benefit from a supportive environment where continuous learning and teamwork are celebrated.
• Employee Referral Bonuses: Opportunities to earn bonuses for referring talented individuals to our team.

Your New Home Base: Sofia Bulgaria

This role is fully on-site in our modern office in Sofia Bulgaria a vibrant and historic capital offering a lively urban experience and a growing international community. Youll be part of a collaborative office culture that fosters strong team connections and direct interaction.