Leasing Service Manager

Thompson Truck Group is seeking candidates for our Service Manager position within our leasing position will over see all the work within the service department fro the leasing fleet Pay based on experience.

Primary Responsibilities

1. Day to day management of the Idealease Service Department.
2. Establish and Manage Priority Service for all Idealease Customers
3. Provide Reciprocal Service as defined by Idealnet policies for all Idealease breakdowns.
4. Complete understanding and implementation of Idealease Best Practices.
5. Develop and manage a system to recognize all warrantable failures warranty claims and warranty recovery.
6. Develop implement and manage a Preventive Maintenance program that results in PM currency of 95% or greater.
7. Manage outside repairs and over-the-road-failures in cost efficient and timely manner.
8. Manage running costs to business plan goals.
9. Assist management team in preparing an Annual Business Plan and Budget.

Warranty and Equipment Management

1. Train and develop all personnel on the methods used to identify warranty through the IRC ISIS and vendor websites.
2. Develop relationships with vendors and Navistar CSE/TSM to maximize warranty and policy recovery. Safety and Compliance
3. Have full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396). Implement procedures as necessary to keep Idealease and contracted customers in compliance with regulations. Stay current with changes in the regulations.
4. Monitor and manage satisfactory CSA Vehicle Basic scores for all customers.
5. Inventory and manage process to keep maintenance file documentation of customer and company vehicles in accordance with the U.S. Federal Motor Carrier Safety Regulations (CFR 396).
6. Develop communicate and enforce established company safety policies and procedures.
7. Certify all technicians for U.S. DOT Annual Inspections brake inspections and other maintenance procedures in accordance with the corresponding regulations.

Sales and Customer Relations

1. Create and maintain positive relationships with all customers.
2. Maintain minimum 90% Customer Retention Rate.
3. Investigate and establish course of action for customer maintenance issues and problems.
4. Aid in development of sales strategies with sales personnel to secure business as needed.
5. Assist in Orientation process for each new customer.

Department and Personnel Management

1. Review Unit P&Ls on a monthly basis. Identify inefficient units and work with General Manager to determine course of action.
2. Compare monthly financial results against the Business Plan and initiate any corrective action as necessary.
3. Review manpower needs with the Idealease General Manager on a regular basis.
4. Implement and monitor shop productivity measures.
5. Create shop environment that assures cleanliness safety and customer focus.
6. Recruit and hire new employees as business levels dictate.
7. Develop implement and promote service training.
8. Assist in collection of past due invoices as needed.
9. Safe guard company assets by maintaining strong internal controls.
10. Understand company policies and procedures and assure that they are understood and followed by all personnel. Leadership Personal Development and Conduct
11. Attend Driver Safety Meetings.
12. Attend Best Practices Meetings.
13. Attend company meetings as required.
14. Handle all customer employee and vendor issues in a professional and courteous manner.
15. Promote an atmosphere of cooperation teamwork and goodwill with all employees within Idealease and the dealership.
16. Display honesty in all company and customer related dealings.
17. Participate annually in the Presidents Club.

NOTE: This is not necessarily an exhaustive list of responsibilities skills duties requirements efforts or working conditions associated with this position. While this list is intended to be an accurate reflection of the current position the company reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed or further education required with circumstance changes (such as: growth work load changes in personnel technological developments etc.