Lead Patient Services Representative - Sovah Physical Therapy
Lead Patient Services Representative - Sovah Physical Therapy
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Job Description
Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. SOVAH Health - Danville is a 250 bed hospital with the regions only designated Chest Pain Center & Certified Advanced Primary Stroke Center. We are an academic teaching site for residents medical students nurses nurse practitioners pharmacists and physician assistants.
Where We Are:
From our beautiful rolling countryside to our thriving downtown Danville offers big city amenities with quaint small town charm. We are home to a thriving arts and entertainment scene numerous local restaurants and shops diverse educational institutions and vast recreational opportunities.
Why Choose Us:
Health (Medical Dental Vision) and 401K Benefits for full-time employees
Competitive Paid Time Off / Extended Illness Bank package for full-time employees
Employee Assistance Program mental physical and financial wellness assistance
Tuition Reimbursement/Assistance for qualified applicants
Professional development Growth opportunities and Mentor-based training
And much more
Position Summary
Sovah Health is looking for the ideal candidate who will serve as a resource lead employee for all staff. Must greet patients activate patient files and provide support to medical and other personnel. It is imperative that the Lead delegate tasks among the staff to complete these tasks promptly. This person will act as a floater and will be able to assist in covering for all positions to ensure efficient patient flow.
Greets patients and visitors.
Registers patients verifies patient information explains and obtains necessary signatures.
Answers screens and routes telephone calls on a multi-line phone system.
Communicates with the answering service and ensures reminder phone calls are done daily.
Collects patient co-payments deductibles payments and assists patients with account balances and questions.
Reconciles cash/payment drawer and for the daily bank deposit.
Follows through on MD orders by providing work excuses obtaining medical records.
Assembles and maintains patient records and charts.
Coordinates orders for all non-clinical supplies and equipment and ensures appropriate inventory levels in accordance with practice budget.
Provides orientation and guidance for non-clinical staff including front desk and schedulers.
Provides input and feedback to the Patient Services Manager regarding Patient Services Representatives performance and orientation.
Serves as a super user for eCW answers or opens tickets for any questions concerning eCW issues.
Minimum Qualifications
Minimum Education
High school diploma or equivalent required
Required Skills
Requires critical thinking skills decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Minimum Work Experience
Minimum two (2) years of Medical Office experience required
Five (5) years of management experience preferred
EEOC Statement:
SOVAH Health - Danville is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color race sex age religion national origin disability genetic information gender identity sexual orientation veterans status or any other basis protected by applicable federal state or local law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
