SAP Support Analyst PSP
SAP Support Analyst PSP
Posted on :
23-06-2025
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1 Vacancy
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Job Description
YourResponsibilities:
The Support Analyst will be part of the Service Delivery Organization which is responsible to maintain all ADM systems in operation with highest availability. As a member of the Service Delivery Organization an SAP analyst will analyze the tickets raised by user(s) and provide response/resolution to the user or work with the concerned teams/ 3rd party providers to resolve the issues as the per the Operational/Service Level Agreement with the business. The individual will also be responsible to collaborate with the architects developers and testers to build and deliver small enhancements in line with the global template design after approval from the Solution Delivery organization.
Your Profile:
About ADM
At ADM we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations a complete portfolio of ingredients and solutions to meet any taste and a commitment to sustainability we give customers an edge in solving the nutritional challenges of today and tomorrow. Were a global leader in human and animal nutrition and the worlds premier agricultural origination and processing company. Our breadth depth insights facilities and logistical expertise give us unparalleled capabilities to meet needs for food beverages health and wellness and more. From the seed of the idea to the outcome of the solution we enrich the quality of life the world over. Learn more at .
The Support Analyst will be part of the Service Delivery Organization which is responsible to maintain all ADM systems in operation with highest availability. As a member of the Service Delivery Organization an SAP analyst will analyze the tickets raised by user(s) and provide response/resolution to the user or work with the concerned teams/ 3rd party providers to resolve the issues as the per the Operational/Service Level Agreement with the business. The individual will also be responsible to collaborate with the architects developers and testers to build and deliver small enhancements in line with the global template design after approval from the Solution Delivery organization.
- Provide deep functional & technical expertise in the given process area as well as demonstrated knowledge of key integration points across different SAP modules and technical components.
- Assume full ownership of the support tickets in the respective process area work with integration other process teams development teams 3rd party support providers to resolve the tickets within Operational/Service Level Agreement limits.
- Understand global template and regional solutions designed/developed by Solution Delivery teams and resolve the tickets keeping the solution intact.
- Perform thorough testing including regression testing before releasing any solution for final user validation.
- Understand and follow ADM IT processes in performing all day-to-day activities.
- Understand ADM IT Service Management process update incident/problem/service tickets regularly and accurately and document resolution in the service management tool.
- Design and configure minor enhancements following the ADM standard configuration/naming standards document Functional design documents.
- Provide technical input in support of audit requests as needed.
- Follow regulatory compliance and Security standards.
Your Profile:
- 5 years experience in one or more SAP modules; Experience with S/4HANA highly preferred.
- Must have expertise with SAP S/4 HANA PP-PI solutions coveringthe followingprocesses: working with process messages master recipes with process instructions PI sheets and production execution using interface with MESproduction scheduling capacity planning backflushingsubcontractingshopfloor operationsand batch management; experience in process manufacturing industry will be an added advantage.
- Must have experience with production planning processes PPPI master data and relevant configuration i.e. MRP Demand management capacity planning ATP Make To Order Make To Stock Inter company stock transfer planning subcontracting PP relevant Fiori apps etc.
- Have experience of integration knowledge with SAP QM SAP EWM and Manufacturing Execution Systems (MES) using PI/PO as middleware; experience with ALE/EDI IDocs file-based interface MES integration recovery of failed batch Jobs & Inbound & Outbound RFC & Queues.
- Nice to have have knowledge of S4 HANA ePPDS (PPDS on S4HANA) Flexible planning MRP Live demand management capacity requirement planning CIF error handling etc.
- High analytical and problem-solving skills in SAP PP to provide best practice solution on incidents & assess its downstream impact on integrated solution. Ensure continuity of business as usual items in lieu of proposed RICEFW as well as its relevance on Master Data requirements.
- Knowledge of Agile methodologies Post Implementation Service Management Incident or Defect Management and Testing tools. Understanding of SOLMAN CharM and change management processes.
- Experience with a full-lifecycle SAP implementation will be an added advantage.
- Exhibits ability to work both in a team environment and independently.
- Strong analytical organization time management facilitation and process management skills
- Demonstrated high level of written verbal and interpersonal skills to communicatetechnical and non-technical information ideas procedures and processes.
- Able to work in a fast-paced changing environment and with all levels of the organization and cope with rapidly changing information.
- Ability to evaluate and negotiate priorities and adapt to new/evolving individual and team assignments as adjustments are needed.
- Ability to effectively communicate to all levels of an organization how current trends and technology can address identified business needs and capabilities.
- Interact and deal effectively with all levels of employees while maintaining a professional manner.
- Maintains a positive work environment through teamwork & conflict resolution.
- Expected to work occasional weekends holidays overtime or a variety of shifts when needed to meet support Operational/Service Level Agreements
- Ability and willingness to travel by auto and airas needed to achieve business objectives.
- Bachelors degree related to Information Systems Business or other relevant academic discipline.
About ADM
At ADM we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations a complete portfolio of ingredients and solutions to meet any taste and a commitment to sustainability we give customers an edge in solving the nutritional challenges of today and tomorrow. Were a global leader in human and animal nutrition and the worlds premier agricultural origination and processing company. Our breadth depth insights facilities and logistical expertise give us unparalleled capabilities to meet needs for food beverages health and wellness and more. From the seed of the idea to the outcome of the solution we enrich the quality of life the world over. Learn more at .
Required Experience:
IC
Employment Type
Full Time
Key Skills
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