Player Services Representative
Player Services Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Cherokee Casino Will Rogers Downs is seeking a Player Services Representative to join our Electronic Gaming department (E-games). In this position you will turn winning tickets into smiles by efficiently cashing out guests and smoothly processing jackpots! You are responsible for creating a vibrant and welcoming atmosphere where guests can truly revel in the experience!
Responsibilities
- Celebrate guests big wins by efficiently and accurately handling electronic game (e-game) jackpot payoutsensuring all paperwork (including IRS forms) is neat and complete.
- Master the ins and outs of our various e-game machines so you can guide players toward their perfect match - whether its a thrill-seeking adventure or a casual spin.
- Be a problem-solver!Tackle minor hiccups like ticket jamsprinter issuesand reel tilts to keep the fun flowing seamlessly.
- Create a vibrant atmosphere!Greet guests with a smileengage in friendly conversationand ensure everyone feels welcome and excited to play.
- Maintain a clean and organized gaming space by keeping chairs tucked inclearing trashand sanitizing machines for a comfortable experience.
- Be a whirlwind of assistance!Respond promptly to machine alerts and be there to help guests whenever they need you.
- Stay updated on our exciting promotions and events so you can answer any questions with a points for suggesting must-try restaurants and local attractions!
- Keep a watchful eye for responsible gaming prioritize player safety and expect you to report any suspected underage gambling activity.
- Embrace our company culture by adhering to all departmental and company policiesincluding Title 31 and MICs.
Qualifications
- Were looking for someone with a minimum of a high school diploma (or equivalent) and 6 months of customer service experience in a similar blend of education and relevant experience will do the trick!
- Strong communication skills and the ability to work seamlessly with a team.
- Be prepared for a vibrant atmosphere with exposure to smoke noise and bright lights.
- This role requires the ability to lift and carry up to 50 pounds.
- Be ready to put your best foot forward with constant standing and walking throughout the shift.
- Ability to obtain and maintain licensing by the appropriate gaming authority.
- When it comes to paperworkyour attention to detail is ensure federal and state forms are complete and accurateleaving no room for errors.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
