SAP Procurement Senior Customer Success Manager - West

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Job Title:SAP Procurement Senior Customer Success Manager West

Location: Palo Alto CA

What youll do:

As a Solution Customer Success Manager (S-CSM) you will act as a trusted advisor maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions.

Develop and implement account strategies and implementation plans for feature and nurture customers that further expand customer external labor programs and identify new business opportunities within assigned accounts. These plans should:

Build deep executive relationships and earn trusted advisor status with customers

Increase spend under management

Ensure rapid adoption and enablement of solutions that drive value for the customer

Expand business process automation across the specific Line of business applications

Increase the customers usage aligned with their contracted cloud applications up to and beyond the entitlements that they have.

Identify new opportunities for customers to leverage new or expanded SAP solutions

Mitigate churn and manage renewals of SAP solutions/services

Identify sales leads and support sales in expansion and upsell efforts

Manage through crisis and de-escalate customer situations

Drive renewals expansions and up-sells of subscription license-based solutions

What you bring:

Strong executive presence and relationship building skills

Deep knowledge of business models strategies and line of business processes

Proven ability to handle difficult customer situations and discuss complex issues with customer executives

Experience with cloud software solutions and delivery models

Expert level buying center/Lines of Business domain expertise

Ability to apply risk-mitigation strategies to customer situations

Knowledge of SAP solutions portfolio and the business processes they enable

Some technical understanding for assigned solution area to address technical issues with customers

Bachelors degree or equivalent required

Experience in business software

Knowledge of SAAS and IAAS processes

Strong program management and governance skills

Expert commercial/deal support skills

Relationship-driven mindset with excellent verbal and non-verbal communication skills

Experience driving renewals expansions and up-sells of subscription or perpetual license-based solutions.

Meet your team:

You will coordinate with SAP Procurement Finance and External Workforce Experts and work closely with SAP MU leadership account teams industry teams and solution management organization.

Skills youll use:

Professional Skills

Business Acumen

Complex Problem Solving

Effective Communication

Customer Orientation

Establish Trust

Influencing Skills

Tech Industry & SAP General Skills

Key Performance Indicators (KPIs)

Artificial Intelligence

Software-as-a-Service

Technology Innovation

SAP Cloud Suite Portfolio

RISE and GROW with SAP

Role Specific Skills

Customer Value Journey Alignment

Account Governance

Account Strategy

Customer Success Management

Customer Retention

Relationship Building

Technology Solution Adoption

Overcoming Objections

We win with inclusion

SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Compensation Range Transparency: SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 121000 - 261800 (USD) actual amount to be offered to the successful candidatewill be within that range dependent upon the key aspects of each case which may include education skillsexperience scope ofthe role location etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements:SAP North America Benefits.

Requisition ID: 428026 Work Area:Sales Expected Travel: 0 - 50% Career Status: Professional Employment Type: Regular Full Time Additional Locations:#LI-Hybrid