SAP Support Analyst AR
SAP Support Analyst AR
Posted on :
23-06-2025
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1 Vacancy
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Job Description
Your Responsibilities:
The Support Analyst will be part of the Service Delivery Organization which is responsible to maintain all ADM systems in operation with highest availability. As a member of the Service Delivery Organization an SAP analyst will analyze the tickets raised by user(s) and provide response/resolution to the user or work with the concerned teams/ 3rd party providers to resolve the issues as the per the Operational/Service Level Agreement with the business. The individual will also be responsible to collaborate with the architects developers and testers to build and deliver small enhancements in line with the global template design after approval from the Solution Delivery organization.
Your Profile:
About ADM
At ADM we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations a complete portfolio of ingredients and solutions to meet any taste and a commitment to sustainability we give customers an edge in solving the nutritional challenges of today and tomorrow. Were a global leader in human and animal nutrition and the worlds premier agricultural origination and processing company. Our breadth depth insights facilities and logistical expertise give us unparalleled capabilities to meet needs for food beverages health and wellness and more. From the seed of the idea to the outcome of the solution we enrich the quality of life the world over. Learn more at .
The Support Analyst will be part of the Service Delivery Organization which is responsible to maintain all ADM systems in operation with highest availability. As a member of the Service Delivery Organization an SAP analyst will analyze the tickets raised by user(s) and provide response/resolution to the user or work with the concerned teams/ 3rd party providers to resolve the issues as the per the Operational/Service Level Agreement with the business. The individual will also be responsible to collaborate with the architects developers and testers to build and deliver small enhancements in line with the global template design after approval from the Solution Delivery organization.
- Provide deep functional & technical expertise in the given process area as well as demonstrated knowledge of key integration points across different SAP modules and technical components.
- Assume full ownership of the support tickets in the respective process area work with integration other process teams development teams 3rd party support providers to resolve the tickets within Operational/Service Level Agreement limits.
- Understand global template and regional solutions designed/developed by Solution Delivery teams and resolve the tickets keeping the solution intact.
- Perform thorough testing including regression testing before releasing any solution for final user validation.
- Understand and follow ADM IT processes in performing all day-to-day activities.
- Understand ADM IT Service Management process update incident/problem/service tickets regularly and accurately and document resolution in the service management tool.
- Design and configure minor enhancements following the ADM standard configuration/naming standards document Functional design documents.
- Provide technical input in support of audit requests as needed.
- Follow regulatory compliance and Security standards.
- Partner with other process and system experts to identify and implement business process continuous improvements opportunities
Your Profile:
- Minimum 5 years of experience in S4 HANA - AR; Experience with S/4HANA highly with LE/SD modules desirable.
- Deep knowledge of SAP solution covering complete end to end P2C process along with other application integration modules/applications such as TM P2D Cash App etc.
- Experience in FSCM exposure in the area of Credit Management.
- Expert in Fl - GL AR banking treasury and electronic Bank Statement processing.
- Strong design/analytics and configuration knowledge/skills for master data set up (BP house banks payment methods banks determination EBS posting rules etc.)
- Experience in Banking Process like EBS MT940 BAI2 etc. interfaces along with Fiori Apps.
- Working knowledge of Profitability Analysis (COPA): Configuring COPA characteristics value fields mapping maintaining the derivation rules and valuation creating Drilldown Reports and Planning.
- Knowledge of functionality of S/4 cloud integration with PI/PO Batch Schedulers ALE & EDI.
- Sound knowledge on Tax functionality understanding of external tax integration application such as Vertex & Excise Cloud etc.
- Exhibit fast learning to understand the country specific localizations (tax legal requirements & reporting) to develop and support.
- 3 years experience in a support analyst role in a medium/large organization.
- Experience with 24x7 support covering all time zones working with multi-cultural support teams spread across different geographies.
- Experience with a full-lifecycle SAP implementation will be an added advantage.
- Exhibits ability to work both in a team environment and independently
- Strong analytical organization time management facilitation and process management skills
- Demonstrated high level of written verbal and interpersonal skills to communicate technical and non-technical information ideas procedures and processes.
- Able to work in a fast-paced changing environment and with all levels of the organization and cope with rapidly changing information
- Ability to evaluate and negotiate priorities and adapt to new/evolving individual and team assignments as adjustments are needed.
- Ability to effectively communicate to all levels of an organization how current trends and technology can address identified business needs and capabilities
- Interact and deal effectively with all levels of employees while maintaining a professional manner.
- Maintains a positive work environment through teamwork & conflict resolution
- Ability and willingness to travel by auto and air as needed to achieve business objectives
- Bachelors degree related to Information Systems Business or other relevant academic discipline
About ADM
At ADM we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations a complete portfolio of ingredients and solutions to meet any taste and a commitment to sustainability we give customers an edge in solving the nutritional challenges of today and tomorrow. Were a global leader in human and animal nutrition and the worlds premier agricultural origination and processing company. Our breadth depth insights facilities and logistical expertise give us unparalleled capabilities to meet needs for food beverages health and wellness and more. From the seed of the idea to the outcome of the solution we enrich the quality of life the world over. Learn more at .
Required Experience:
IC
Employment Type
Full Time
Key Skills
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