Customer Service Representative I - Portsmouth, NH
Customer Service Representative I - Portsmouth, NH
Posted on :
23-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
23-06-2025
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.
Job Description
As our Customer Service Representative you will serve customers with distinction by determining their needs; answering their inquiries; resolving their problems; fulfilling their requests; and by maintaining our database.
Tuition reimbursement program.
401(k) health dental and vision plans and other insurances you can use.
An Employee Assistance Plan thats ready when you need it.
Paid training and paid time off.
Responsibilities
Determine customer requirements by asking probing questions.
Answer inquiries by clarifying what the customer needs and then research locate and provide the information to them.
Resolve problems by clarifying issues; research and explore answers and alternative solutions; implement those solutions; and escalate unresolved problems.
Fulfill requests by clarifying desired information; complete transactions; and forward requests as necessary.
Maintain our call center database by entering or updating information.
Keep equipment operational by following established procedures and by reporting malfunctions.
Qualifications
Strong verbal and written command of the English language. Fluency in Spanish is a plus.
Strong administrative and organizational skills.
Basic computer skills.
Excellent interpersonal and communication skills.
You must demonstrate a professional work ethic.
Ability to work both self-sufficiently and collaborate as part of a team.
Analytical skills and attention to detail to successfully analyze and evaluate trends and disseminate information to a wide audience.
Must successfully complete a criminal and credit background check and obtain a government clearance.
Must successfully complete a computer-based assessment on typing skills with an accuracy score of 85% or better.
Must successfully complete a computer-based assessment on basic computer skills with an overall score of 66% or better.
You must be a U.S. citizen. Additionally you must successfully complete a credit and criminal background check and be able to obtain a Secret-level federal security clearance.
Physical Demands:
While performing the duties of this job you may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hands and fingers to handle or feel objects tools or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision distance vision color vision peripheral vision depth perception or the ability to adjust focus.
At LDRM honesty and integrity govern our activities. We fulfill our commitments and we treat everyone with dignity and respect. As an Alaskan Native company our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth protecting and enhancing our environment and by promoting healthy communities with decisions actions and behaviors consistent with our core principles.
Job Description
As our Customer Service Representative you will serve customers with distinction by determining their needs; answering their inquiries; resolving their problems; fulfilling their requests; and by maintaining our database.
Tuition reimbursement program.
401(k) health dental and vision plans and other insurances you can use.
An Employee Assistance Plan thats ready when you need it.
Paid training and paid time off.
Responsibilities
Determine customer requirements by asking probing questions.
Answer inquiries by clarifying what the customer needs and then research locate and provide the information to them.
Resolve problems by clarifying issues; research and explore answers and alternative solutions; implement those solutions; and escalate unresolved problems.
Fulfill requests by clarifying desired information; complete transactions; and forward requests as necessary.
Maintain our call center database by entering or updating information.
Keep equipment operational by following established procedures and by reporting malfunctions.
Qualifications
Strong verbal and written command of the English language. Fluency in Spanish is a plus.
Strong administrative and organizational skills.
Basic computer skills.
Excellent interpersonal and communication skills.
You must demonstrate a professional work ethic.
Ability to work both self-sufficiently and collaborate as part of a team.
Analytical skills and attention to detail to successfully analyze and evaluate trends and disseminate information to a wide audience.
Must successfully complete a criminal and credit background check and obtain a government clearance.
Must successfully complete a computer-based assessment on typing skills with an accuracy score of 85% or better.
Must successfully complete a computer-based assessment on basic computer skills with an overall score of 66% or better.
You must be a U.S. citizen. Additionally you must successfully complete a credit and criminal background check and be able to obtain a Secret-level federal security clearance.
Physical Demands:
While performing the duties of this job you may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hands and fingers to handle or feel objects tools or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision distance vision color vision peripheral vision depth perception or the ability to adjust focus.
At LDRM honesty and integrity govern our activities. We fulfill our commitments and we treat everyone with dignity and respect. As an Alaskan Native company our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth protecting and enhancing our environment and by promoting healthy communities with decisions actions and behaviors consistent with our core principles.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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