OME Customer Support Engineering Senior Manager

Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title a country or your comfort zone. Bring your passion and commitment and well welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.

At Pratt & Whitney the difference you make is on display every day. Just look up. Are you ready to go beyond

The Military Customer Support & Services organization (MCSS) is seeking an individual to be its OME Customer Support Engineering Manager for Cold Section Hardware and Engine Controls in the newly created MCSS OME organization (F100/F117/F139/TF33 programs). This Senior Manager (M5) will team directly with other Senior OME Managers and Engine specific Program leads to provide MCS&S deliverables to the respective IPMT(s). The successful candidate will excel at collaborative integration within the MCSS IPMT CIPT & USAF organizations to exceed the customers needs and expectations. A background in multiple technical and customer facing roles is critical to navigating the many facets of this position.

What You Will Do:

• Provide technical support for the OME Customer Support Engineering Cold Section and Controls teams.
• Team with OME Program Leads and CIPTs to ensure IPMT/customer deliverables and contractual requirements are met to include MERLINs Position Papers DRs SDRLs and CDRLs.
• Supports OME CSE teams in the resolution of both Field and Depot activities.
• Responsible for driving timely and effective RC investigations CA implementation review final reports.
• Engage as a customer interface with IPMT CIPT USAF Boeing and FMS customers.
• Engage as required on USAF Safety Investigation Board (SIB) investigations.
• Support various high level meetings/conferences/customer visits with USAF and other external customers such as F100 Worldwide Users Conference Propulsion Technical Meeting Maintenance Awareness Briefings Periodic Engineering Excellence Reviews and Propulsion Users Working Group with USAF and Boeing.
• Coordinate activity to resolve issues affecting engine readiness and customer satisfaction.
• Support the development of maintenance procedures and coordinate with customer for incorporation and updates.
• Drive customer satisfaction by influencing the design for supportability maintainability and life cycle cost.
• Identify and drive process improvements to CSE procedures for continuous improvements of deliverables.
• Responsible for tracking and driving group training and proficiency development progression.
• Coordinates with Discipline Chiefs for team learning opportunities/cross sharing initiatives.

Qualifications You Must Have:

• Bachelors degree in engineering/technical discipline logistics operations or other related fields with 10 years of experience (familiarity/experience with OME engine program(s) jet engine hardware and controls JEIM/Depot/Flight Line maintenance practices) working in the aerospace industry; or an advanced degree with 5 years of prior relevant experience.
• Prior customer interfacing roles or supplier interfacing roles or equivalent.
• U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.
• Travel: 10%.

Qualifications We Prefer:

• Embraces P&W Leadership Operating Model and exhibits the behavior.
• Unwavering customer focus with demonstrated ability to work effectively in a time sensitive and multi discipline dynamic environment.
• Proven ability to drive a culture of mutual respect trust and empowerment.
• Advanced degree in engineering/technical discipline business supply chain management logistics operations or other related fields.
• Strong technical knowledge of gas turbine systems and airframe physical/ functional integration.
• Extensive knowledge of Commercial or Military Engine products experience with F100 F117/PW2000 F139/PW4000 and TF33 engines.

Learn More & Apply Now!:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers as they are essential to the development of our engines.
• Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.

This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.