Service Manager - Honda Aberedeen
Service Manager - Honda Aberedeen
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Holman is a family-owned global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated and creating positive rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
The Service Manager will plan train lead and monitor the performance of Service Advisors Service Technicians and Lot Attendants to promote 100% customer satisfaction and revenue growth in line with targeted business and financial objectives.
As a Service Manager you will be responsible for the following:
- Set a clear vision and goals for the Service Department to achieve targeted performance
- Engage and motivate the team to achieve key goals and performance expectations
- Attract develop and retain the very best talent for the Service Department
- Creating an exceptional customer experience to drive customer loyalty
- Analyze the business to determine shortfalls and develop action plans to improve performance
- Drive the business through a high-level of involvement in the day-to-day operations
- Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide under-performing ones
- Listen to client complaints and assist in addressing their issues and resolving challenges
- Follow up with customers to obtain feedback and ensure they are satisfied with received service
What you need to be successful:
- Automotive service experience is required
- People oriented-both customers and employees with a positive and energetic personality
- Self-motivated enthusiastic presence in a team environment
- Desire to coach and train team to exceed their goals
- Strong written and verbal communications skills
Equal Opportunity Employment and Accommodations:
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
If you are a person with a disability needing assistance with the application process please contact
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Required Experience:
Manager
Employment Type
Full-Time
