PD Inside Sales Account Specialist

About Prysmian Group

Prysmian Group is the world leader in the energy and telecom cable systems industry. Each year the Group manufacturersthousands of miles of underground and submarine cablesandsystems for power transmission and distribution as well asmedium low voltage cablesfor the construction and infrastructure sectors. We also produce a comprehensive range ofoptical fibers copper cables and connectivityforvoice video and data transmissionfor thetelecommunication sector.

We are almost 29.000 employees across 52 countries. Everyone at Prysmian Group has the potential to make their mark; because whatever you do wherever you are based you will be part of a company that is helping transform the world around us.

Team Overview and Job Responsibilities

In this role you will respond to all inquiries from new and established customers process requests for quotes enter orders managing orders and work with functional areas throughout the organization to ensure customer satisfaction.

What youll do:

• Manage quote requests and analyze sales data
• Manage customer requests including phone calls e-mails faxes and other forms of electronic communication
• Review and interpret customer specifications applications and terms and conditions with assistance from Engineering or Marketing
• Process requests for quotes by providing pricing and product availability in a timely fashion typically within 24 hours
• Process orders from customers and acknowledge within 48 hours
• Continuously develop product knowledge through internal and/or external trainings
• Process customer returns and claims in a timely manner and initiate corrective action if necessary
• Participate in cross-functional projects impacting the department and the organization
• Interface with various departments within the company including Shipping Scheduling Quality Manufacturing Credit Finance Engineering and Product Management in order to meet the needs of the customer and to ensure timely delivery and accurate receipt of products
• Provide back-up assistance and coverage for other teams as required
• Be the voice of the customer to the Prysmian organization

This role is a job band F. Legal authorization to work in the US is required. This site is subject to US Government Export Control Regulations. Please review compliance questions within the application for more information. Relocation assistance may be available for internal candidates.

Who are we looking for

Qualifications:

Required:

• Experience in sales customer service or account management
• International logistics experience
• Proficiency in Microsoft Office
• Analytical documentation and problem-solving skills
• Technical aptitude to understand product functionality specifications and applications
• Desire and ability to excel in a rapidly changing fast-paced environment
• Motivated both individually and on a team level
• Organizational time management multi-tasking and follow-up skills
• Associates degree preferred

Preferred:

• BS Degree
• Knowledge of ERP systems such as SAP or AS 400 Mainframe a plus

Prysmian as an Equal Opportunity Employer aims to attract and recruit individuals with diverse backgrounds skills and abilities. We strongly believe that diversity brings significant value at all levels of the organization increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity Equity and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture Prysmian is committed to the development of an organization that prioritizes talent where people feel respected included and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race ethnicity religion nationality origin citizenship status socio-economic status age sex gender identity or expression sexual orientation marital status disability military service or veteran status pregnancy parental leave medical conditions or any other characteristic protected by applicable federal state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmians commitments.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview please contact us at .

Experience:

Unclear Seniority