Customer Success Manager
Customer Success Manager
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1 Vacancy
Job Description
Job Summary
To support our extraordinary teams who build great products and contribute to our growth were looking to add a/an Customer Success Manager
Reporting to the VP Product Line Strategy & Business Development the Customer Success Manager Responsible for customer on-boarding of strategic accounts business intelligence reporting that includes quote versus actual analysis and invoicing alignment and active customer project updates for the critical power portfolio.
What a typical day looks like:
- Quote vs Actuals Analysis: Conduct financial analyses comparing quoted prices with actual costs to identify discrepancies and opportunities for cost optimization to balance key deliverables between profitability and improving customer satisfaction by ensuring transparency in pricing.
- Business Intelligence Support: Provide data-driven insights by product by customer that contributes to project team success and value add product opportunities for customers
- Customer Relationship Management: achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production productivity quality and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
- Determines customer success requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
- Accomplishes information systems and organization mission by completing related results as needed.
The experience were looking to add to our team
- Typically requires a Bachelors degree in a related field of equivalent experience
- Minimum of 7 years of sales experience.
- Strong communication skills
EC37
What youll receive for the great work you provide:
- Full range of medical dental and vision plans
- Life Insurance
- Short-term and Long-term Disability
- Matching 401(k) Contributions
- Vacation and Paid Sick Time
- Tuition Reimbursement
Job Category
OperationsIs Sponsorship Available
NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit qualifications and abilities. We do not discriminate based on: age race religion color sex national origin marital status sexual orientation gender identity veteran status disability pregnancy status or any other status protected by law. Were happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and well discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex you must complete the application process first).Required Experience:
Manager
Employment Type
Full-Time
