Sales Research Analyst, Customer and Field Insights - AWS Sales, Marketing, and Global Services
Sales Research Analyst, Customer and Field Insights - AWS Sales, Marketing, and Global Services
Posted on :
23-06-2025
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1 Vacancy
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Job Description
Do you love collecting and analyzing data to improve business performance Are you curious about how to measure and describe human experiences using survey and behavioral data Come join the Customer & Field Insights team where your work will have direct impact on helping AWS Sales to deliver a world-class customer and employee experience!
Key job responsibilities
As a Sales Research Analyst in Customer & Field Insights you will work on global research projects that shed light on business problems:
You will collect and analyze data to derive insights for sales leaders to help Sales teams to improve the customer experience. You will organize integrate and analyze data from different sources (e.g. surveys telemetry financials behavioral interviews) to identify patterns and derive insights. Research findings will be delivered the form of data tables dashboards insights summaries and research papers.
This position is perfect for someone with quantitative strength and an expert ability to use data to guide strategic decisions. You support your ideas and findings clearly with data logic and organization. You are skilled at using data to guide decisions and tell a compelling story that resonates with executive audiences.
A day in the life
Support existing and new research programs primarily during the data analysis and production stages.
Review new data conduct statistical analysis aggregate multiple data sources and identify patterns
Provide the sales organization with high quality data tables and dashboards
Turn data into actionable insights about customer experience and employee sentiment that can be shared across a broad set of stakeholders
Innovate on novel research techniques using AWS solutions
Ensure the application of best practices in survey design and statistical analysis by influencing research efforts across AWS Sales
About the team
Customer & Field Insights delivers actionable insights about what AWS customers and employees need. We achieve this by executing research to inform the go-to-market strategy for AWS deepen our understanding of the customer experience and the field experience and deliver insights to the AWS teams that can act on this data.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
- Bachelors degree in business or analytical discipline
- 3 years of business analyst data analyst or similar role experience
- 3 years of Excel (including VBA pivot tables array functions power pivots etc.) and data visualization tools such as Tableau experience
- Experience defining requirements and using data and metrics to draw business insights
- 2 years with statistics programs such as SPSS R SAS or Stata
- Experience making business recommendations and influencing stakeholders
- 1 years in market research with experience executing survey-based research (e.g. questionnaire design sophisticated logic sampling) and using survey tools such as Qualtrics
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66900/year in our lowest geographic market up to $143100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
As a Sales Research Analyst in Customer & Field Insights you will work on global research projects that shed light on business problems:
You will collect and analyze data to derive insights for sales leaders to help Sales teams to improve the customer experience. You will organize integrate and analyze data from different sources (e.g. surveys telemetry financials behavioral interviews) to identify patterns and derive insights. Research findings will be delivered the form of data tables dashboards insights summaries and research papers.
This position is perfect for someone with quantitative strength and an expert ability to use data to guide strategic decisions. You support your ideas and findings clearly with data logic and organization. You are skilled at using data to guide decisions and tell a compelling story that resonates with executive audiences.
A day in the life
Support existing and new research programs primarily during the data analysis and production stages.
Review new data conduct statistical analysis aggregate multiple data sources and identify patterns
Provide the sales organization with high quality data tables and dashboards
Turn data into actionable insights about customer experience and employee sentiment that can be shared across a broad set of stakeholders
Innovate on novel research techniques using AWS solutions
Ensure the application of best practices in survey design and statistical analysis by influencing research efforts across AWS Sales
About the team
Customer & Field Insights delivers actionable insights about what AWS customers and employees need. We achieve this by executing research to inform the go-to-market strategy for AWS deepen our understanding of the customer experience and the field experience and deliver insights to the AWS teams that can act on this data.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
- Bachelors degree in business or analytical discipline
- 3 years of business analyst data analyst or similar role experience
- 3 years of Excel (including VBA pivot tables array functions power pivots etc.) and data visualization tools such as Tableau experience
- Experience defining requirements and using data and metrics to draw business insights
- 2 years with statistics programs such as SPSS R SAS or Stata
- Experience making business recommendations and influencing stakeholders
- 1 years in market research with experience executing survey-based research (e.g. questionnaire design sophisticated logic sampling) and using survey tools such as Qualtrics
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66900/year in our lowest geographic market up to $143100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Exec
Employment Type
Full-Time
Key Skills
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