Customer Service Coordinator
Customer Service Coordinator
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Job Description
Service Schedule Coordinator
Tooele UT
We are seeking an fun outgoing and energetic individual to join our fun and fast-paced growing Service Customer Care team. We are seeking a confident representative with excellent customer service skills and a winning attitude! This individual will take incoming calls and make outgoing calls to schedule service appointments give primary price quotes and answer very basic service related questions. Our vision and our daily goal is To Be So Effective That We Are Able To Be Helpful To Others is paramount in this position. We pay a base salary dependent on experience and skill as well as uncapped bonuses! Average reps make between $2500-$5000 a month as well as:
Benefits
- Medical and Dental & Vision Insurance
- Life Insurance
- 401k
- Paid Training
- Employee discounts on products and services
- Pay is base salary plus uncapped bonuses
Responsibilities
- Communicate with customers in a calm professional friendly and efficient manner.
- Make outbound calls to notify customers of scheduled maintenance remindersfollow upon previous visits or make them aware of safety recalls.
- Respond quickly to internet phone and live chat inquiries using email phone and live chat scripts and templates.
- Follow up with customersthat are not ready to make an appointment or no-show an appointment.
- Participate in team & process development sessions keeping positive relationships with teammates sales teams and dealership management
- Learn & utilize CRM &DMS tracking systems for daily activities and reporting.
Skills / Requirements
- Previous call center work is helpful but not necessary
- Team player attitude
- Prompt and courteous
- Enthusiastic outgoing personality
- Must have strong computer skills
- Willingness to learn and self start
- Bilingual a plus (Spanish)Additional pay available for a qualified candidate
We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status. We are committed to providing a safe drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid drivers license and have a satisfactory driving record.
Required Experience:
IC
Employment Type
Full-Time
