Senior Digital Customer Success Manager - S/4HANA Private Cloud - EMEA South
Senior Digital Customer Success Manager - S/4HANA Private Cloud - EMEA South
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.
What youll do:
As a Senior Digital Customer Success Manager - Specialist (Senior D-CSM Specialist) for S/4HANA Private Cloud you will act as a trusted advisor maximizing customer lifetime value by delivering guidance to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions.
The D-CSM Specialist for S/4HANA Private Cloud ensures scalable proactive engagement by following a globally consistent framework. The standardized customer experience blends the human touch with key data-driven Tech-touch interactions and self-service resources. This complementary approach combining automation with human engagement fosters successful adoption and increases the customers accountability throughout their transformation journey.
Build executive relationships and earn trusted advisor status with customers
Identify new opportunities for customers to leverage new or expanded SAP solutions
Mitigate churn through a strong focus on Adoption & Consumption
Identify sales leads and support sales in expansion and upsell efforts
Manage through crisis and de-escalate customer situations
Drive renewals expansions and up-sells of subscription or perpetual license-based solutions
Your focus is RISE with SAP the transformation journey to help SAP ERP customers transition to SAP Business Suite. Particularly on SAP S/4HANA Cloud Private Edition which is a stepping stone to SAP Business Suite. You enable organizations to accelerate cloud adoption optimize business value and maximize automation by leveraging digital tools.
What you bring:
Executive presence and relationship building skills
Strong experience and knowledge of S/4 HANA PCE
Knowledge of business models strategies and line of business processes
Proven ability to handle difficult customer situations and discuss complex issues with customer executives
Experience with cloud software solutions and delivery models
Expert level domain expertise
Ability to apply risk-mitigation strategies to customer situations
Knowledge of SAP solutions portfolio and the business processes they enable
SAP Business Suite certification
Some technical understanding to address technical issues with customers
Bachelors degree or equivalent required
Experience in business software
Knowledge of SAAS and IAAS processes
Strong program/project management and governance skills
Relationship-driven mindset with excellent verbal and non-verbal communication skills
Experience driving renewals expansions and up-sells of subscription or perpetual license-based solutions.
Fluency in English is essential fluency in Arabic Spanish Turkish or Italian languages would be desired.
Location: Barcelona
Meet your team:
You will work closely with SAP Regional leadership and account teams. You will also coordinate internal SAP and partner resources to ensure value delivery.
Skills youll use:
- Professional Skills
- Business Acumen
- Complex Problem Solving
- Effective Communication
- Customer Orientation
- Establish Trust
- Influencing Skills
- Tech Industry & SAP General Skills
- Key Performance Indicators (KPIs)
- Artificial Intelligence
- Software-as-a-Service
- Technology Innovation
- SAP Cloud Suite Portfolio
- RISE and GROW with SAP
- Role Specific Skills
- Customer Value Journey Alignment
- Account Governance
- Account Strategy
- Customer Success Management
- Customer Retention
- Relationship Building
- Technology Solution Adoption
- Overcoming Objections
#SAPCSCareers
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 424448 Work Area: Sales Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid.
Required Experience:
Manager
Employment Type
Full-Time
