Customer success officer
Customer success officer
Posted on :
23-06-2025
Employer Active
1 Vacancy
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Job Description
Were looking for a proactive and service-driven Customer Support Representative to join our Animal Nutrition Business Unit. This role is a great opportunity for someone who enjoys working in a fast-paced international environment and wants to make a tangible impact on day-to-day operations. Youll be the key contact for our customers and a trusted partner to our Sales Manager ensuring a smooth accurate and professional order-to-delivery process.
As the primary point of contact for your customer portfolio your core responsibilities will include:
- Managing and entering customer orders accurately and efficiently using SAP Business One (SAP B1)
- Coordinating transportation with customers ensuring all logistics meet service standards and expectations
- Preparing and providing export documentation for international shipments
- Monitoring order status tracking delivery progress and proactively updating customers
- Building and maintaining strong client relationships to enhance overall customer experience
- Collaborating across departments and with external partners to ensure smooth operations
- Supporting the Sales Manager in account management and helping meet sales objectives
- Providing coverage for team members during absences vacations or peak workloads
Your Profile
- Were looking for someone with a solid foundation in customer support and international operations:
- Minimum of 3 years experience in a customer service or order management role
- Prior experience in international B2B environments; knowledge of the Food or Feed industry is a plus
- Skilled in managing export documents and banking-related order processes
- Familiarity with Incoterms and international shipping logistics
- Proficient with Microsoft Office (especially Excel and Outlook) and experienced with SAP B1
- Fluent in English and French both written and spoken
- Detail-oriented organized and service-minded with strong problem-solving skills
You Are
- A reliable and precise team player who communicates effectively
- Able to work independently and handle multiple priorities with professionalism
- Adaptable to different cultures and able to build strong international working relationships
- Positive customer-focused and calm under pressure
- A dynamic international role in a growing and impactful business unit
- Opportunities to work with a passionate and supportive team
- Career development within the ADM global network
- A chance to truly contribute to our customer experience and operational success
About ADM
At ADM we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations a complete portfolio of ingredients and solutions to meet any taste and a commitment to sustainability we give customers an edge in solving the nutritional challenges of today and tomorrow. Were a global leader in human and animal nutrition and the worlds premier agricultural origination and processing company. Our breadth depth insights facilities and logistical expertise give us unparalleled capabilities to meet needs for food beverages health and wellness and more. From the seed of the idea to the outcome of the solution we enrich the quality of life the world over. Learn more at .
Required Experience:
Unclear Seniority
Employment Type
Full Time
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