drjobs Supervisor Client Experience Small Group

Supervisor Client Experience Small Group

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1 Vacancy
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Job Location drjobs

Grand Rapids, MI - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Summary

This role is responsible for overseeing the daily operational activities of the designated sales coordinator team within the Small Business Sales division. It involves collaborating with partner operational teams to identify opportunities for process improvements and increased efficiency. Additionally the position provides leadership in coaching and developing the sales coordinators to ensure the delivery of exceptional service to both internal and external stakeholders.

Essential Functions

  • Oversee and manage day-to-day service activities of the sales coordinators which includes paperwork accuracy and submission of renewals for small employer groups/member in addition to other administrative responsibilities.
  • Provide leadership and represent the Client Services area in various projects and work groups as it relates to the sales coordinator role.
  • Responsible for developing and implementing process improvement opportunities related to both the sales coordinator role and their work.
  • Will lead efforts with other internal departments to ensure coordination and efficiency in the work that is being done cross functionally.
  • Responsible for leading the interviewing hiring and training of the sales coordinators.
  • Coach and develop staff using the People First concepts.

Qualifications

Required

  • Bachelors Degree or equivalent years of experience
  • 3 years of relevant experience in related field

Preferred

  • 3 years of relevant experience in project and/or people leadership

    Physical Demands

    • Pallet to Waist (6 from floor) > 5 lbs: Seldom up to 10 lbs
    • Waist to Waist > 5 lbs: Seldom up to 10 lbs
    • Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
    • Waist to Overhead > 5 lbs: Seldom up to 10 lbs
    • Bilateral Carry > 5 lbs: Seldom up to 10 lbs
    • Unilateral Carry > 5 lbs: Seldom up to 10 lbs
    • Pushing Force > 5 lbs: Seldom up to 10 lbs
    • Pulling Force > 5 lbs: Seldom up to 10 lbs
    • Sitting: Frequently
    • Standing: Occasionally
    • Walking: Occasionally
    • Forward Bend - Standing: Seldom
    • Forward Bend - Sitting: Occasionally
    • Trunk Rotation - Standing: Seldom
    • Trunk Rotation - Sitting: Occasionally
    • Reach - Above Shoulder: Seldom
    • Reach - at Shoulder or Below: Seldom
    • Handling: Occasionally
    • Forceful Grip > 5 lbs: Seldom
    • Forceful Pinch > 2 lbs: Seldom
    • Finger/Hand Dexterity: Frequently

    How Corewell Health cares for you

    Primary Location

    SITE - Priority Health - 1241 E Beltline - Grand Rapids

    Department Name

    PH - U100 Statewide Small Sales

    Employment Type

    Full time

    Shift

    Day (United States of America)

    Weekly Scheduled Hours

    40

    Hours of Work

    8:30 a.m. to 5:00 p.m.

    Days Worked

    Monday to Friday

    Weekend Frequency

    N/A

    CURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

    Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.

    Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.

    An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.

    You may request assistance in completing the application process by calling 616.486.7447.


    Required Experience:

    Manager

    Employment Type

    Full-Time

    About Company

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