Veterinary Client Service Representative
Veterinary Client Service Representative
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$ 18 - 22
1 Vacancy
Job Description
Description
Are you looking for a career where you can make a difference in a pets life ACCESS San Fernando Valley is looking for individuals like you to join our swing shift Client Care Team!
ACCESS in San Fernando Valley is one of the largest multispecialty referral hospitals in Southern California. And we understand a visit to the hospital is stressful for our pet parents. Our Client Care Team are the first faces of a pets visit to the hospital and we understand just how important this role is to the success of our hospital.
How important Lets talk pay. Our pay ranges begin at$18 - $22/ hourdependent upon existing experience.
ACCESS San Fernando Valley also offersshift differentials..
Shift hours worked between:
7pm-11pm additional$2/hour
11pm-7am additional$3/hour
any shift on Saturdays and Sundays additional$2/hour
What makes the best candidates
- Have a desire to help people through what is often a stressful event in their lives
- Minimum two-years of experience in a customer service role (prior veterinary experiencepreferred)
- Must be able to read write and speak English fluently in a clear and audible voice
Our Client Care Team consists of Client Care Representatives and Referral Coordinators. While your day to day can vary some duties you can expect will consist of:
- Answer incoming calls triaging urgent messages directing calls to appropriate department
- Effectively communicate/resolve client questions via phone and email
- Maintain an empathetic and compassionate demeanor when working with our pet parents
- Assist referring hospitals with questions in timely and efficient manner
- Maintain medical records
Referral Coordinators:
- Triage incoming requests
- Guide clients through check-in discharge check out
- Handle financial transactions
- Facilitate medication requests
- Effectively communicate/resolve client questions via phone and email
- Work closely with our medical teams to ensure a positive outcome at each visit
We care about you and your family with benefits such as 100% paid parental leave (and purr-rental leave) paid bereavement financial planning assistance educational opportunities and much more!
We look forward to hearing from you apply today!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
