Competencies required to succeed

Management abilities -demonstrated skills to effectively manage people and service using a fiscally responsible approach and an entrepreneurial focus
Leadership skills - the ability to lead people effectively
Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible
Business Acumen - the ability to initiate and contribute to business development through visibility displaying of technical expertise and networking
Initiative - must be able to proactively identify new opportunities within the industry and successfully lead those opportunities to conclusion
Determination - the ability to continue to strive for a solution despite obstacles from others and/or uncontrollable situations

Responsibilities
Financial Management
Responsible to meet or exceed revenue contributions and margins as applicable to the branch
Responsible for the management and collection of account receivables
Responsible for the management of adjusters billings and maintaining the level of interims as per company standards

File Quality / Customer Service
In preparation for QA file reviews review billings and fees in accordance with client billing expectations and corporate standards
Handle insured and client complaints monitor and ensure resolutions reached
Review/analyze/sign adjusters reports ensuring compliance/accuracy and efficiency

Technical Expertise and Support
In conjunction with the other Subject Matter Expert Managers act in a consultative and advisory capacity on claims matters and technical issues such as: liability determination investigation policy interpretation settlement negotiation and reserve establishment for claims
Provides file review feedback and in some cases direction on file completion

Adjuster Production
Manage budgeted revenue expectations in conjunction with individual adjuster production

Employee Development
Coach and develop employees by providing on-going feedback on technical and quality issues
Prepare and discuss performance reviews with staff members
Support technical training and other development requirements

Resource Management
Monitor and assess resources (capacity) vs. volume in conjunction with Human Resources and the management team
Responsible for the recruitment and selection of adjusters for the branch
Provide leadership to cross-functional staff and ensure maximization of performance

Education knowledge and experience required
A combination of education and experience equivalent to a College or University degree with minimum 5 years experience within the insurance services industry
Level 2 or Level 3 adjusters license is required
Proven management skills
Effective analytical skills
Proven adjusting skills
Effective written skills including those of a technical nature
Effective oral skills including listening interviewing negotiating must be able to flex style appropriate to audience
Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
Strong commitment to ongoing education and learning
Demonstrated abilities in business development activities

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.