Technical Support Specialist
Technical Support Specialist
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Job Description
Job Description: Technical Support Specialist
Company: Madrid Insurance Services Inc.
Job Type: Full-time
Job Category: Customer Support
About Madrid Insurance Services Inc.
Madrid Insurance Services Inc. is a privately owned independent insurance agency. They specialize in providing a wide range of personal and commercial insurance products with a particular focus on auto home and commercial trucking coverage. Madrid Insurance Services is known for its personalized service and competitive rates. They collaborate with over 40 insurance carriers to offer clients the best possible coverage options. Customer reviews highlight the agencys responsiveness and dedication to finding optimal insurance solutions.
We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide remote assistance to end users experiencing technical issues. You will be responsible for troubleshooting problems guiding users through solutions and escalating more complex issues to higher-level support when necessary.
Job Responsibilities:
- Provide exceptional technical support to clients via phone email and chat.
- Assist clients in troubleshooting software and system issues related to insurance products.
- Maintain accurate documentation of all client interactions and resolutions.
- Collaborate with cross-functional teams to resolve client queries efficiently.
- Educate clients on product features and updates to enhance their user experience.
- Identify opportunities for process improvement to enhance client satisfaction.
- Stay updated with the latest insurance products and software applications.
Essential Qualifications:
- High School Diploma or equivalent.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and a customer-oriented mindset.
- Ability to work in a fast-paced environment while managing multiple inquiries.
- Familiarity with basic computer software and technical support practices.
Desired Experience:
- Previous experience in customer support or technical support is preferred.
- Experience in the insurance industry or familiarity with insurance products is a plus.
- Proven ability to work collaboratively in a team-oriented environment.
Salary & Benefits:
Salary ranges from $15 to $25 per hour based on experience and qualifications. Furthermore Madrid Insurance Services Inc. offers a comprehensive benefits package including paid time off health insurance options and opportunities for professional development.
Employment Type
Full Time
