Overview:
TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers sellers and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.
Job Title: Copywriter III
Location: Bengaluru
Duration: 6 Months
Job Type: Contract
Work Type: Onsite
Job Description:
The Top Job Responsibilities:
- Client is seeking a customer-obsessed UX writer to join the Customer Service UX team.
- In this role you will be a UX writer for client products and features used by customers worldwide to resolve their own Customer Service issues.
- You will collaborate closely with UX designers UX researchers product managers developers and other UX writers.
- You ll get to help write update and deliver UX writing for new large and small features as well as updates to existing features.
- Your writing will support a global customer service organization and primarily focus on writing at a 6th to 8th grade reading level to support localization and accessibility needs.
Responsibilities
- Translate complicated concepts into jargon-free concise user-centric UI copy
- Ensure that client customer service associates have the right information at the right moment
- Deliver UX writing that supports a global audience of both novice and experienced users helping them easily understand how to use a product with little to no added cognitive effort
- Dive into the needs of customers and associates based on data and UX research and turn that into highly effective UX writing
- Work with UX designers product managers engineering and subject matter experts
BASIC QUALIFICATIONS
- 3 years of UX writing content design or conversation design experience
PREFERRED QUALIFICATIONS
- Bachelor s Degree from an accredited university or equivalent experience
- Editorial and proofreading skills
- Exceptional writing listening and verbal communication skills
- Experience using UX Research findings and data to improve UI copy
- Proven ability to work cross-functionally
- Demonstrated ability to be roll up sleeves work independently and get the job done
Note:
- All applicants must include at least 2 samples of UX writing content design conversation design or other types of product writing
TekWissen Group is an equal opportunity employer supporting workforce diversity.