drjobs JR. AWS Engineer

JR. AWS Engineer

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1 Vacancy
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Job Location drjobs

Dallas - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

AWS Junior

Dallas TX

Key Responsibilities

  1. Technical Support: Provide first-level support for AWS services assisting customers with technical issues via email chat or phone.
  2. Monitoring and Incident Management: Monitor cloud environments for issues and alerts responding promptly to incidents and escalating as necessary.
  3. Troubleshooting: Diagnose and resolve technical problems related to AWS infrastructure collaborating closely with customers and other technical teams.
  4. Documentation: Maintain clear documentation of support cases and solutions contributing to knowledge base improvements.
  5. Operational Maintenance: Support operational tasks such as system updates backups and health checks of cloud services.
  6. Customer Engagement: Communicate effectively with customers ensuring they understand processes and solutions related to their queries.

Required Skills and Qualifications

  • Technical Proficiency: Basic knowledge of AWS services (e.g. EC2 S3 RDS) and cloud architecture.
  • Scripting Knowledge: Familiarity with scripting languages such as Python or Shell scripting can be beneficial for automating tasks.
  • Linux/Unix Knowledge: A fundamental understanding of Linux/Unix operating systems is often required; experience in administration is helpful.
  • Strong Communication Skills: Excellent verbal and written communication skills are crucial for customer interaction.
  • Problem-Solving Skills: Ability to analyze problems and devise solutions effectively under pressure.
  • Team Player: Willingness to work closely within a team environment and assist in troubleshooting complex issues.

Employment Type

Full Time

Company Industry

About Company

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