AWS junior
AWS junior
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Job Description
Job Title: Cloud Support Engineer - AWS Infrastructure & Technical Troubleshooting
Location: Dallas Texas (Onsite)
Duration/Term: Long Term Contract
Job Summary:
We are seeking a Cloud Support Engineer with experience in AWS services technical troubleshooting and customer engagement. The ideal candidate will provide first-level technical support monitor cloud environments and assist in operational maintenance and documentation to ensure system reliability and efficiency.
Key Responsibilities:
- Provide technical support for AWS services via email chat or phone assisting customers with troubleshooting.
- Monitor cloud environments respond to alerts and manage incident escalation when necessary.
- Diagnose and resolve technical issues related to AWS infrastructure.
- Maintain clear documentation of support cases contributing to knowledge base improvements.
- Perform operational maintenance including system updates backups and health checks for cloud services.
- Engage with customers ensuring they understand processes and solutions to resolve queries effectively.
Required Skills & Qualifications:
- Basic knowledge of AWS services (EC2 S3 RDS) and cloud architecture.
- Familiarity with scripting languages (Python Shell) for automation.
- Fundamental Linux/Unix administration knowledge.
- Strong communication and problem-solving skills for efficient troubleshooting.
- Ability to work collaboratively within a team environment.
Key Skills: AWS Services (EC2 S3 RDS) Cloud Monitoring Technical Support Linux/Unix Administration Scripting (Python/Shell) Incident Management Documentation Customer Engagement
VDart Group a global leader in technology product and talent management empowers businesses with comprehensive solutions through our four distinct industry-leading business units With a diverse team of over 4000 professionals across 13 countries we deliver strong results across various industries including Fortune 500 companies
Committed to People Purpose Planet we prioritize social responsibility and sustainability as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact
Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth including many Fortune 500 companies Join our network! Partner with VDart Group to leverage our global network industry expertise and proven track record with a diverse clientele
Employment Type
Full Time
