Desktop Support Specialist
Desktop Support Specialist
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1 Vacancy
Job Description
Title: Desktop Support Specialist
Type: 6 months contract
Location: Newport Beach CA 92663
Job Summary:
- The Desktop Support Specialist is responsible for providing information solutions in hardware software and installation support on desktop Personal Computers (PC) and other network computing devices.
- Provides technical expertise to evaluate install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis.
- Under the supervision of the Desktop Manager performs a wide range of technical duties assisting with the implementation and support of the Hoag Hospitals (Hoag) Desktop services.
- Provides technical expertise to evaluate install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis.
- Projects an image of professionalism in communication appearance and conduct. -Performs other duties as assigned.
Desktop Support Specialist:
- Configures new Personal Computers (PCs) with Hoags standard software and Standard PC guides.
- Utilizes imaging software to setup new PCs.
- Updates hardware and notifies appropriate personnel of PC inventory database changes.
- Utilizes available system tools.
- Reimages PCs that are redeployed in organization.
- Ensures that no data from prior users remain on system.
- Inventories all incoming equipment and verify accuracy against purchase orders.
- Reports any discrepancies to the supervisor.
- Builds complex desktop and laptop images.
- Manages appropriate disposal of ewaste materials according to policy.
- Provides customer support for Hoags standard applications (Desktop Operating Systems Microsoft Office Suite including Outlook).
- Refers customers to training available to facilitate problem resolution.
- Troubleshoots and supports desktop hardware to include PCs monitors printers and network computers.
- Collaborates with other Information Support (IS) teams regarding hardware troubleshooting and installation (e.g. cabling printers).
- Works with PC vendor technical support to resolve hardware issues.
- Configures and provides loaner equipment for customers when resolution is not immediate.
- Works with Service Desk to facilitate warranty repairs and out of warranty repairs by third party vendors.
- Performs Incident Management process as specified.
- Performs tasks associated with evaluation design installation configuration upgrades testing documentation and expansion for desktop laptop management and operating technologies.
- Performs daily tasks to review generated output and analyze trends from productivity tools and desktop management tools; Symantec Endpoint Protection Dell Data Protection Encryption and Microsoft System Center Configuration Manager (SCCM) server to proactively manage the environment.
Skills:
- Demonstrated the ability to handle multiple projects at once with strong organizational skills and minimal supervision.
- Manage daily work problem reports and schedule work requests in a manner that supports the business.
- One to three years previous work experience in technical support position.
- Provide direction and support to team members regarding complex technical problems.
- Mac Operating systems (OSX IOS for iPhone iPad Apple products).
Preferred Skills & Experience:
- Demonstrated the ability to handle multiple projects at once with strong organizational skills and minimal supervision.
- Manage daily work problem reports and schedule work requests in a manner that supports the business.
- One to three years previous work experience in technical support position.
- Provide direction and support to team members regarding complex technical problems.
- Mac Operating systems (OSX IOS for iPhone iPad Apple products).
Education:
- High School Diploma / GED with minimum 2 years experience
Employment Type
Full Time
