Service Desk Management
Service Desk Management
Posted on :
22-06-2025
Employer Active
1 Vacancy
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Job Description
As an Application Tech Support Practitioner you will act as the ongoing interface between the client and the system or application. Dedicated to quality using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Provide efficient Service Desk Voice Support.
- Ensure timely resolution of client issues.
- Maintain a high level of client satisfaction.
- Collaborate with cross-functional teams for issue resolution.
- Document and track client issues for future reference.
- Assist in training junior professionals in Service Desk Management.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management Service Desk Voice Support.
- Good To Have Skills: Experience with ITIL framework.
- Strong understanding of incident management processes.
- Knowledge of remote desktop tools.
- Familiarity with ticketing systems.
Additional Information:
- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.
- This position is based at our Bengaluru office.
- A 15 years full-time education is required.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Provide efficient Service Desk Voice Support.
- Ensure timely resolution of client issues.
- Maintain a high level of client satisfaction.
- Collaborate with cross-functional teams for issue resolution.
- Document and track client issues for future reference.
- Assist in training junior professionals in Service Desk Management.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management Service Desk Voice Support.
- Good To Have Skills: Experience with ITIL framework.
- Strong understanding of incident management processes.
- Knowledge of remote desktop tools.
- Familiarity with ticketing systems.
Additional Information:
- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.
- This position is based at our Bengaluru office.
- A 15 years full-time education is required.
Employment Type
Full Time
Key Skills
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