Neighbourhood Management Assistant
Neighbourhood Management Assistant
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Job Description
About the Role
You will be a customer champion who provides excellent service for CCHA customers by responding to housing enquiries in line with CCHAs policies and procedures. You will be the first point of contact when taking inbound and making outbound housing and communities this pivotal role you will support our teams across the housing department in the following areas: money solutions (rents) neighbourhood safety lettings and housing management by taking accountability for queries takes it owns it and resolves it.
In the initial stage this role will support Money Solutions team where you will focus on completing tasks that support our Money Solutions Officers while being the first point of contact for our tenants on the phone and at times in our Tolven Court reception.
About You
If you are ready to take your first step into supportive housing management then our Neighbourhood Management Assistant role may be the new challenge for you. You might also be a seasoned housing professional who is passionate about customer service and delivering for tenants in our communities. We are looking for someone who shares our values demonstrates excellent customer service has great communication skills and wants to be part of a hard-working team. Knowledge of benefits and housing support systems would be an advantage; however full training will be provided.
Our Shared Values
At CCHA values and diverse thinking as just as sought after as technical skills and qualifications. Our values are embedded throughout the organisation. They set out how we work together and how decisions are made. Here at CCHA we live our values by being:
Caring RespectfulTrusting and TrustworthyHonestBrave Yourself
Job Description
The job description will download in PDF format. To request an alternative format please get in touch.
Application & Interview Guidance
The guidance will download in PDF format. To request an alternative format or language pleaseget in touch.
If you require this information in an alternative format please contact us.
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Employment Type
Full Time
