Executive Costumer Service
Executive Costumer Service
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
JD - Executive - Costumer Service
Sr. No
Activities
1
Preparation of delivery challans for sending materials - Short supply free supply commissioning & free supply warranty related items & hand over to logistics.
2
Preparation of E way bill wherever required for sending the materials.
3
Co-ordination with the packers for sending materials to customers.
4
Sending courier docket details via e-mail to Customers/Branch.
5
Co-ordination with the Courier agency to pick-up consignment from the Customers if we need to bring the consignments.
6
Extract report on pending returnable items and make follow-ups with the concerned Engineer/Employee to get back the returnable items & close the open RGPs.
7
Preparation of travel program for technicians visiting for commissioning and servicing of machines.
8
Sending request to finance for travel advance for both officers & technicians.
9
Co-ordination with the travel agency to book travel tickets (Bus/Train/Air).
10
Preparation of the travel expenses statement & documents upload in Concur belongs to Employees after return from travel.
11
Arrange taxi for employees to visit customer place in Bangalore region for commissioning / servicing activities.
12
Arrange / keeping a track of PDC cards used by technicians. Follow up with Bank / Finance to get cards for new members.
13
Renewal/activation of PDC card after expiry through finance.
14
Handling employee issues related to travel advance claim settlement etc.
15
Preparation of standard gate pass documents for team members & send to customer.
16
Preparation of gate pass documents as per customer specific & send along with supporting documents.
17
Coordinating with vendors & maintaining inventory of CS Dept. stationary & other essential requirements.
18
Maintaining of records of specials equipment such as spirit level gauges etc. & follow up till return of the same.
19
Searching of old machines (more than 10 years) drawings & manual from U-drive during spares enquiry from customer.
Employment Type
Full Time
