Customer Excellence Representative
Customer Excellence Representative
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$ 81715 - 127680
1 Vacancy
Job Description
As we create a colorful capable and cleaner world through chemistry we invite you tojoin our team to harness the power of chemistry to shape markets redefine industries and improve lives for billions of people around the world.
At Chemours the Customer Excellence team is the face of our organization to our customers and a key advocate for delivering industry-leading service. We are committed to understanding shaping fulfilling and exceeding customer expectations while fostering long-term relationships. The CER plays a pivotal role in managing and enhancing the end-to-end customer experience. This position supports two-way engagement to drive customer satisfaction and loyalty.
This is a highly visible key role within the Company and the APM business in North America. The CER role provides the opportunity to work across the Order to Cash Process (OTC). This hybrid role is a key liaison with the customer and requires interactions with customers sales supply chain product managers demand management warehousing and logistics within the company. Supporting Chemours SAP platform requires strong problem-solving abilities and communication skills to help improve Chemours business tool capabilities.
The responsibilities of the position include but are not limited to the following:
- Manage the end-to-end Order-to-Cash process including:
- Onboard New Customers
- Process customer orders and returns
- Developing and managing customer relationships
- Monitor orders through delivery
- Collaborate with Supply Chain and plant sites on order fulfillment
- Initiate Customer complaint investigations as needed
- Follow up on invoice/ accounts receivable disputes
- Implement pricing changes
- Manage desk in accordance with internal control requirements
- Sharing customer feedback and insights with the sales team
- Collaborate and communicate effectively with Customers Sales Supply Chain Demand and other cross functions that have direct/indirect impact on customer orders or E2E Order Fulfillment.
- Lead and participate and drive simplification initiatives that streamline work processes and improve overall customer experience
- Contribute to the continuous improvement of Chemours business processes and tools including the SAP and platforms.
The following is required for this role:
- Bachelors Degree or equivalent combination of education and relevant experience
- Strong interpersonal skills and a demonstrated ability to collaborate effectively
- Excellent written and verbal communication skills (telephone email and in-person)
- Ability to work well in teams and interact at all organizational levels
- Proven ability to manage multiple priorities in a dynamic fast-paced environment
- Customer-centric mindset with direct experience in customer service or customer care roles
- Proficiency with IT tools including SAP; experience is a plus
- Advanced skills with the Microsoft Office suite (Excel Word PowerPoint Outlook)
The following is preferred for this role:
- Experience in a customer experience/service role within the chemical or manufacturing industry
- Prior hands-on experience with SAP and
- Strong organizational and planning skills
- Demonstrated initiative in process optimization or continuous improvement
Benefits:
Competitive Compensation
Comprehensive Benefits Packages
401(k) Match (US ONLY)
Employee Stock Purchase Program (COUNTRY SPECIFIC)
Tuition Reimbursement
Commuter Benefits (COUNTRY SPECIFIC)
Learning and Development Opportunities
Strong Inclusion and Diversity Initiatives
Company-paid Volunteer Day
Were a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day we look at how they do itby taking a different approach to talent development employee engagement and culture. Our goal is to empower employees to be their best selves at Chemours and in life.
Chemours is an E-Verify employer
Candidates must be able to perform all duties listed with or without accommodation
Immigration sponsorship (i.e. H1-B visa F-1 visa (OPT) TN visa or any other non-immigrant status) is not currently available for this position
Dont meet every single requirement At Chemours we are dedicated to building a diverse inclusive and authentic workplace for our employees. So if youre excited about this role but your past experience doesnt align perfectly with every qualification in the position description we encourage you to apply anyways. You may just be the right candidate for this or other opportunities.
In our pursuit to be the greatest place to work we know that a critical element to enhancing our employee experience is to assure were operating with a solid foundation of trust. At Chemours this means being transparent about how we pay our employees for the work that they do.
Pay Range (in local currency):
$81715.00 - $127680.00Chemours Level:
24Annual Bonus Target:
6%The pay range and incentives listed above is a general guideline based on the primary location of this job only andnot a guarantee oftotal compensation. Factorsconsidered in extending a compensation offer include (but are notlimitedto) responsibilities of the jobexperience knowledge skillsand abilities as wellas internal equity andalignment with marketdata. The incentive pay is dependent on business results and individual performance and subject to the terms and conditions of the specific plans.
At Chemours you will find sustainability in our vision our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference join Chemours and discover what it means when we say We Are Living Chemistry.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
