Sr. Program Manager, I&A, DSP
Sr. Program Manager, I&A, DSP
Posted on :
22-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
At Amazon were working to be the most customer-centric company on earth. The goal of Amazons Delivery Service Partner (DSP) team is to exceed the expectations of our customers by ensuring that their orders no matter how large or small are delivered as quickly accurately and cost effectively as possible. To meet this goal Amazon is continually striving to innovate and provide best in class delivery experience through the introduction of new products and services in the last mile delivery space. Come join the team and help us make history! DSP Delivery Associates (DAs) execute millions of routes each year. As a Senior Program Manager Listening (People Insights) you will own sentiment mechanisms that monitor and report on the transporter experience. This role is expected to partner with stakeholders across all of Last Mile to drive action out of insight to improve overall sentiment and is well suited for a candidate that thrives in ambiguity. The Sr PM is expected to be an effective communicator verbally and written and deliver a high level of judgement in decision making. This individual will leverage a background in people insights preferably in the logistics or gig industry to translate feedback into actionable insights.
Key job responsibilities
Leverage a deep understanding for the breadth of challenges drivers face to prioritize programs and investments that will measurably improve their experience and retention
Build dashboards support products and drive connected solutions that bring to light and make transparent areas experiencing volatility that
negatively impact the DSP DA delivery experience
Own end-to-end analysis and develop case studies to identify pain points related the customer experience
Develop cross-functional solutions to persistent high-volume pain points through collaborative influential relationships with Technical Business and Field teams
Be comfortable asking questions and collaborating with 3P and leadership to transform ideas into action
Structure recurring communications for senior business leaders and key stakeholders on core programs and opportunities
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
Leverage a deep understanding for the breadth of challenges drivers face to prioritize programs and investments that will measurably improve their experience and retention
Build dashboards support products and drive connected solutions that bring to light and make transparent areas experiencing volatility that
negatively impact the DSP DA delivery experience
Own end-to-end analysis and develop case studies to identify pain points related the customer experience
Develop cross-functional solutions to persistent high-volume pain points through collaborative influential relationships with Technical Business and Field teams
Be comfortable asking questions and collaborating with 3P and leadership to transform ideas into action
Structure recurring communications for senior business leaders and key stakeholders on core programs and opportunities
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
