Desktop Support Technician
Desktop Support Technician
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USD 78000 - 85000
1 Vacancy
Job Description
Job Title: Desktop Support Technician
Company:Virtual Technologies Group (VTG)
Location: Anaheim/Tustin CA
Travel:10%
Position Type:Full-Time
Employee Type:1099/Contractor
Compensation Range: $78000 - $85000
Company Overview:
Virtual Technologies Group is a leading innovator in the technology sector specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency productivity and connectivity. With a team of highly skilled professionals we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence innovation and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group we are dedicated to shaping the future of technology and making a positive impact on the world.
Position Overview
Virtual Technologies Group is seeking a dedicated and experienced Desktop Support Technician to provide exceptional end-user support to our clients with a particular focus on municipal agencies and public safety organizations including law enforcement. The ideal candidate will bring strong technical expertise outstanding troubleshooting skills and a professional service-oriented approach to supporting critical IT operations.
Day-To-Day Duties and Responsibilities
- Deliver on-site and remote desktop support for end users ensuring minimal downtime and optimal performance.
- Respond to and resolve technical incidents and service requests via ticketing systems such as JITBIT or similar platforms.
- Support Microsoft Windows operating environments and associated hardware and software.
- Manage and troubleshoot mobile devices across Android and iOS platforms using mobile device management (MDM) tools.
- Maintain and support VoIP systems including configuration and end-user assistance.
- Collaborate with municipal departments and public safety entities ensuring compliance with security protocols and operational continuity.
- Accurately document all work service requests and incident responses.
- Maintain business licensure and proper insurance coverage at all times.
- Minimum 2 years of experience in IT end-user support.
- Proven experience supporting public sector environments particularly municipal agencies and law enforcement.
- Proficiency with Microsoft Windows environments and support tools.
- Hands-on experience with mobile device management platforms.
- Understanding of VoIP technologies and troubleshooting.
- Valid business license and current insurance coverage.
Preferred Qualifications
- Microsoft Certified Professional (MCP) or equivalent certification.
- CompTIA A certification.
- Experience using JITBIT Help Desk or comparable ticketing systems.
- Local presence for on-site support and rapid response.
- References from previous or similar technical support engagements.
Why Join Us
At Virtual Technologies Group we provide more than just IT solutionswe offer a dynamic environment where you can learn grow and expand your skillset. As a leading managed services cybersecurity and IT consulting firm we support a diverse range of customers giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry.
Join a team that values innovation collaboration and professional development. Whether youre looking to sharpen your technical expertise work with cutting-edge technology or make a real impact were committed to helping you build a rewarding career.
Benefits Overview:
VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans dental insurance vision insurance health savings accounts (HSA) flexible spending accounts (FSA) life insurance short and long-term disability insurance paid time off and holidays and a 401(k) with employer match.
EEO Statement:(Standard)
VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other legally protected status.
We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications merit and business needs. If you require reasonable accommodation during the application or interview process please contact emailprotected.
Required Experience:
Manager
Employment Type
Full-Time
