Service Dispatch Coordinator
Service Dispatch Coordinator
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Job Description
Overview
Are you a detail-oriented and organized individual with a passion for providing exceptional customer service Egan Company is seeking candidates for a Service Dispatch Coordinator position located in Champlin MN to join our team! The position is responsible for taking phone calls and emails from customers setting appointments and coordinating the daily assignments for Service Field Technicians. Your ability to multitask prioritize and build strong relationships will play a key role as part of our Service team!
Responsibilities
The basic responsibilities of the Service Coordinator include but are not limited to the following:
Answer phones and make outbound calls with enthusiasm; promote Egans services and book / confirm appointments
Ability to work with urgency in a fast-paced ever-changing environment attention to detail and a vigilant eye on how to grow the business.
Will work closely with Account Managers Inside Sales and Labor Managers on day-to-day bases.
Manage service calls for a team of technicians to ensure that work is completed in a timely manner.
Make outbound phone calls and send emails to schedule Preventive Maintenance.
Maintain relationships with subcontractors and internal business groups.
Route calls to the appropriate business groups.
Maintain teams individual schedules using current scheduling software.
Use Google sheets to track and record the progress of service calls for the team.
Back up other team members when they are out of the office.
Verify customer information within our ERP system for accuracy.
Enter customer information and opportunities into Egans CRM software.
Review call summary reports and distribute based on follow up needed
Manage service calls and maintenance for a team of technicians.
Ability to take the On-Call Phone on a rotating schedule.
Assist in the completion of special projects and other duties as requested.
Maintain professionalism positive working relations and open communications with Egan employees and customers.
This position requires a start time of 7:00 am and occasional after-hours support.
Other duties as assigned.
Requirements
High school diploma or equivalent required.
Minimum Qualifications
Desire to learn and continually improve.
Some construction industry experience is preferred but not required such as low voltage electrical HVAC or plumbing.
Excellent interpersonal communication skills. Ability to communicate with all levels of employees and customers.
Strong organizational skills.
Ability to work independently with minimal supervision.
Proficient typing and computer skills.
Team player mindset - willing to assist others as needed.
Working Conditions
Performance of duties will be in the office 100% of the time.
Able to stand or sit for extended periods of time.
Benefits Perks and Pay Beyond the Industry Standard
Egan supports team members and their families with comprehensive benefits. From robust healthcare benefits and generous paid time off to flexible working options and career growth opportunities Egan is committed to providing a workplace that helps you thrive both personally and professionally.
- Health and Well-being: in addition to medical dental vision insurance options flexible spending accounts life insurance short-term or long-term disability coverage youre offered comprehensive mental healthcare and support for you and your family
- Retirement Plan: we offer robust retirement benefits with a 401(k) plan with company matching contribution and profit sharing
- Time-Off Programs: to help you recharge youll enjoy a generous PTO program and paid holidays
- Professional Development: we support education or career growth by offering educational assistance and regular learning and development opportunities
- Paid Parental Leave: utilize parental leave which allows for paid time off with a new child
- Rewards and Incentives: we recognize your contributions through additional rewards or compensation that may include an annual discretionary bonus lead incentive program and safety buck program
- Community Involvement: our Beyond the Jobsite program supports causes in the communities in which we live and work through regular volunteer events to connect with each other and help those in need
The benefits information listed above may not apply to union positions (benefits for union roles are governed by applicable collective bargaining agreements) nor part-time and temporary roles. View more information online about Egans investment in benefits for you. #LI-Hybrid
Pay Range: $25-$27 per hour (subject to such factors as experience education and/or skill set) plus potential annual discretionary bonus.
Strong Culture Built on Values and Keeping Promises
At Egan youll be part of a team that shares a passion for redefining the industry by setting a new standard of customer care. Together well promote teamwork embrace innovation act with integrity pursue growth and prioritize safety. Youll have the opportunity to grow and develop in a company committed to providing the growth and success youre looking for both for yourself and for the customers you serve. Youll love being part of success shaped by the strength of our team which is enhanced by:
- Solid history as a legacy leader in specialty contracting and system integration for over 80 years
- Private ownership and operations by employees who work in the company (not a holding company or private equity firm)
- Engaging leadership who prioritizes your safety your development and your impact
- A proven track record of employee retention and loyalty
- Flexible and hybrid workplace models that prioritize collaboration and customer needs
From general contractors and architects to building owners and facility engineers Egan collaborates throughout the entire construction or project process with the shared goal of maintaining best-in-class relationships with our internal teams customers and business partners. At over 1000 employees occupying our offices and work sites we aim to ensure every project is done with quality craftsmanship integrity and an aggressive commitment to safety. In fact were proud to be recognized as one of Americas Safest Companies for recurring years.
Application Instructions and Employment Practices
Egan Company will not discriminate against or harass any employee or application for employment because of race color creed religion national origin sex (including pregnancy gender identity sexual orientation) disability age genetic information (including family medical history) veteran status marital status familial status local human rights commission activity or status with regard to public assistance.
We do not accept application materials by mail or email except as a reasonable accommodation for qualified disabled applicants. Individuals who are unable to use our online process due to a disability should email .
Creating and maintaining a safe and drug-free working environment is important to all of us. Employment with Egan requires successful completion of a pre-employment drug screening. We also participate in E-Verify.
Egan reserves the right to hire any individual without legal or financial obligation on unwanted solicitations.
Required Experience:
IC
Employment Type
Hourly
