Representative - Players Club

Why Ballys

Ballys Corporation is a global casino-entertainment company with a growing omni-channel presence currently owning and managing 15 casinos across 10 states a golf course in New York a horse racetrack in Colorado and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle UK further expands its international footprint and enhances its diverse entertainment offerings. It also owns Ballys Interactive International formerly Gamesys Group a leading global interactive gaming operator Bally Bet a first-in-class sports betting platform and Bally Casino a growing iCasino platform.

With 10600 employees the Companys casino operations include approximately 15300 slot machines 580 table games and 3800 hotel rooms. Ballys also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (Queen) the above portfolio is expected to be supplemented with four additional casinos across three states one of which will be an additional state that expands Ballys jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees and operations that currently include approximately 2400 slot machines 50 table games and 150 hotel rooms to the Ballys portfolio. Ballys will also become the successor of Queens significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

Responsibilities:

Responsible for assisting all patrons with general information.
Responsible for promoting exceptional customer service.
Responsible for promoting membership into the Players Club.
Responsible for educating patrons on the Players Club benefits.
Responsible for maintaining daily procedures regarding the Players Club members which includes
discerning appropriate identification filing and record keeping.
Responsible for the issuance of information desired to be distributed.
Responsible for coupons and promotions on property.
Responsible for making public announcements or special announcements.
Responsible for direct mail inquiries to include updating patrons account information and related duties.
Responsible for taking Jackpot Photos and filling out the proper documentation for publicity.
Responsible for cleaning the Players Club marketing kiosks and signage on Casino.
Assists with the resolution of player complaints and problems.
Assists with promotional item implementation distribution and redemption.
Knowledgeable of the Indiana Gaming regulations as well as the companys internal controls policies
and procedures.
Must be able to work in an environment with secondhand smoke loud noises and large crowds.
Must be able to stand and walk for prolong periods of time (7 hours).
Always follow the Company Service Standards model.
Must be available for regularly scheduled work and be able to work a variety of hours holidays and
weekends.
Other duties may be assigned at any time.

Qualifications:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The
requirements listed are representative of the knowledge skill and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability
to apply common sense understanding to carry out instructions furnished in written oral or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations. While performing
the duties of this job the Team Member is regularly required to sit stand at least 8-10 hours daily use hands to
finger handle or feel; reach with hands and arms; and talk or hear. The Team Member is frequently required to
stand and walk 2-3 miles in an 810-hour workday. The Team Member must occasionally lift and/or move up to
25 pounds.

Whats in it for you:

Competitive Salary with annual performance reviews

Comprehensive health coverage plan that includes medical dental and vision

401(K)/ Company Match

Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

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Required Experience:

Unclear Seniority