Reservations and Sales Executive
Reservations and Sales Executive
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Job Description
LIFE AT CLAYS
Welcome to Clays the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe fun and accessible for everyone. As we expand locally and globally were excited to share our love for British charm and competitive gaming with the world. Whether youre after a thrilling day with friends or a lively evening with colleagues Clays is the perfect spot for adrenaline-pumping fun-filled experiences.
Careers at clays are loaded with possibilities. As we grow our brand we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If youre seeking a workplace that values integrity fun and teamwork Clays might just be the place for you!
Were proud to be certified as a Great Place to Work and on the 2025 UK Best Workplace medium organisations list which reflects our commitment to creating an amazing work environment. But dont just take our word for itheres what our colleagues have to say about us:
You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need and your progress is entirely up to you.
From day one the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.
Mistakes are stepping stones here and no one is frowned upon for making them. We learn from each other which is unique in a workplace.
CLAYS VALUES
At Clays our venues are for everyone and so is our workplace. We believe that to serve our diverse audience we must first celebrate and nurture diversity within our team. Thats why were dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So if youre passionate about making a positive impact wed love to hear from you!
And of course were looking for someone who embodies our Clays values. Thats why weve framed them as key questions that guide everything we do:
SAFE - Is it safe For our team our guests the business and our partners.
AMAZING EXPERIENCE - Are we delivering an amazing experience We bring fun thrill wonder and joy aiming to surprise delight and exceed expectations.
LASTING - Is it lasting We strive to make a positive sustainable impact on our world our team our guests and our industry. We aim to create strong impressions and lasting memories constantly evolving to offer something new.
SUMMARY OF POSITION
Whats the Gig you ask
As a Reservation & Sales Executive at Clays you will play a vital role at the heart of our sales team combining exceptional customer service with confident sales execution. Youll be the first point of contact for many of our guests and clients delivering a warm knowledgeable and engaging experience from the very first call or email.
Youll handle inbound enquiries across both leisure and corporate audiences responding promptly quoting with confidence and providing tailored recommendations that reflect our premium offering. Youll work closely with the wider Sales Events and Operations teams to convert bookings efficiently and ensure a seamless guest journey.
In addition to managing the reservations inbox and phone lines youll support with the creation and distribution of daily run sheets and during peak periods assist with hosting or overseeing smaller events.
Youll thrive in a fast-paced team-oriented environment be highly organised confident in client communication and proactive in spotting sales opportunities. This is a great role for someone who loves hospitality enjoys working across multiple functions and is looking to grow in a dynamic experience-led business.
DUTIES & RESPONSIBILITIES
Your role will include but may not be limited to the following responsibilities;
Reservations & Guest Communication
- Respond to inbound phone and email enquiries in a professional timely and personable manner
- Accurately record booking details and guest preferences in our reservation system - SevenRooms
- Ensure smooth and clear communication of run sheets and booking details to Events and Operations teams
- Support with the preparation and distribution of function sheets
- Handle customer queries or changes efficiently and courteously
Sales & Client Conversion
- Respond to event and group enquiries with well-crafted proposals converting them into confirmed bookings
- Achieve and exceed individual and team pre-booked sales targets
- Identify sales opportunities from enquiries and upsell where appropriate
- Confidently host site visits and client showarounds showcasing our venue and experience
- Build rapport with clients and tailor the experience to suit their event goals and preferences
Internal Collaboration & Admin
- Ensure seamless handover of bookings to the Events and Operations teams
- Maintain clean accurate and up-to-date records across all CRM and booking systems (Salesforce)
- Work closely with the Sales and Events teams to ensure operational readiness and excellent guest outcomes
- Ad hoc administrative tasks for the Sales and Events teams.
- Previous experience in a reservations events or sales coordination role within hospitality
- A confident warm and engaging communication style both written and verbal
- Strong organisational skills with the ability to manage multiple enquiries and tasks simultaneously
- Proficiency in CRM and booking systems (e.g. SevenRooms Salesforce) preferred
- Strong time management and attention to detail
- Able to stay calm under pressure and take initiative to solve problems independently
- Commercial awareness and a drive to meet and exceed sales targets
- A collaborative can-do attitude and willingness to support across departments
- Passionate about delivering memorable guest-first hospitality experiences
- Reliable honest and motivated by team success
WHAT YOULL GET IN RETURN
We value our colleagues greatly and want everyone to feel rewarded.
Our great benefits include:
- Competitive Salary: A base salary of 27500 with on target earnings of 35250 which is made up from commission and an on target performance related bonus.
- Holiday: 32 working days holiday pro rata each year including bank holidays with an increasing allocation up to a maximum of 36 days with length of service.
- Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you your friends and family.
- Paid Breaks: We value your time and ensure youre compensated for your breaks.
- Health Care Cash Plan: Up to 995 for reclaimable appointments & treatments and access to a Virtual GP.
- Career Growth: Advance your career with Clayers Academy our online learning platform and seize opportunities for growth within our expanding business. Plus earn globally recognized qualifications funded by Clays.
- Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
- Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity adoption paternity and partner leave after 12 months of service.
- Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
- Volunteer Day: A paid day off annually to give back to your local community.
- Birthday Gift: Choose a special gift to celebrate your birthday.
- Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you.
- Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.
- Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.
- Meals Provided: Free meals for colleagues working operational shifts.
Plus were certified as a Great Place to Work reflecting our commitment to creating an outstanding work environment!
This role will be based at Clays support office in Moorgate.
Required Experience:
IC
Employment Type
Full-Time
