Customer Quality Support Representative (Customer Quality Support)

Customer Quality Support Representative (Customer Quality Support)

Company:

The Boeing Company

Job Description
Boeing Commercial Airplanes (BCA) is currently seekinga Customer Quality Support Representative (level D) to supportthe Customer Airlines throughTotal Qualityprogramin Renton WA.

The candidate will serve as the quality customer interface and assist the customer throughout 737 production and delivery on complex accounts tasks and projects.

We are committed to provide our team equal opportunity for growth in a stable work environment. We encourage every teammate to feel empowered to bring their best through creativity innovation and diversity as this drives a positive culture through transparency safety quality and respect. Above all Employees will be provided the opportunity to seek speak and listen within the organization which they are encouraged to share externally with each Boeing customer to build balanced work relationships.

Position Responsibilities:

• Quality customer interface and assist the customer throughout production and delivery on complex accounts tasks and projects.
• Provide product manufacturing and delivery status.
• Facilitate and lead resolution of customer concerns.
• Complete administrative tasks that support customer requirements.
• Engage and lead stakeholders to ensure a positive customer experience.
• Lead in the identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency.
• Provide customer orientations around safety production delivery processes and the Quality Management System (QMS).
• Coordinate and communicate applicable production records with the customer.
• Proficiency with Microsoft Office such as Power Point Excel and Word.

Basic Qualifications (Required Skills/Experience):

• 3 years of experience building relationships with customers program offices subcontractors and product organizations
• 3 years of experience in airplane operational and organizational processes in maintenance operations and/or flight operations
• 3 years of experience inspecting aircraft/aerospace parts components and/or assemblies for conformance with applicable drawings specifications quality standards and manufacturing plans
• 1 years of experience with giving presentations and public speaking
• Experience working directly with customers to solve complex problems and define requirements

Preferred Qualifications (Desired Skills/Experience):

• 5 years of experience with aircraft production or maintenance
• Experience interacting with any of the following: Airline customers Aviation industry associations Aircraft regulatory officials
• Experience communicating project plans for completion of work scope between multiple customers and resources

Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.

Total Rewards & Pay Transparency:

At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Please note that the salary information shown below is a general guideline only.

Salaries are based upon candidate experience and qualifications as well as market and business considerations.

Summary pay range: $96300-$134000/Annually

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet export control compliance requirements. To meet export control compliance requirements a U.S. Person as defined by 22 C.F.R. 120.15 is required. U.S. Person includes U.S. Citizen lawful permanent resident refugee or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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