Rental Manager
Rental Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
The Service Rental / RT Coordinator is responsible for managing the Toyota Rent-A-Car (RT) rental fleet to support service customers warranty needs and retail rentals. This role ensures efficient rental operations maintains a well-documented fleet delivers excellent customer service and complies with all Toyota and dealership policies.
Key Responsibilities:
- Oversee daily operations of the RT rental program including check-out check-in and fleet coordination.
- Ensure proper documentation including rental agreements insurance verification and customer information is accurately completed for each rental.
- Maintain communication with the service department to prioritize rentals for service customers with longer wait times or warranty entitlements.
- Track vehicle usage availability mileage fuel levels and maintenance needs.
- Maintain accurate inventory of rental vehicles and coordinate with the service and sales departments for rotation recalls and reconditioning.
- Ensure all vehicles are clean fueled and ready for customer use.
- Monitor and manage rental charges insurance claims damage assessments and billing reconciliation.
- Coordinate vehicle pickup and drop-off with customers when applicable.
- Maintain Toyota compliance for RTprogram guidelines reporting and audits.
- Provide exceptional customer service and handle any rental-related issues or complaints with professionalism.
- Assist with monthly and quarterly reporting as required by Toyota or dealership management.
Qualifications:
- High school diploma or equivalent; college coursework in business or automotive field preferred.
- Previous experience in a rental car program fleet management or customer service role strongly preferred.
- Valid drivers license with clean driving record.
- Strong organizational skills with attention to detail.
- Excellent verbal and written communication skills.
- Ability to multitask in a fast-paced environment.
- Proficient with Microsoft Office and dealership management software (experience with CDK Tekion or Reynolds & Reynolds is a plus).
- Knowledge of Toyota rental program requirements is a plus.
Working Conditions:
- Primarily indoors in an office and service environment with some outdoor vehicle movement.
- May involve occasional lifting (up to 25 lbs) walking and standing for extended periods.
- MondaySaturday schedule with flexibility as needed.
Benefits:
Health insurance
Dental insurance
Sick time
Vacation
401k
Required Experience:
Manager
Employment Type
Full-Time
