NOC Technical Support Specialist
NOC Technical Support Specialist
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Job Description
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
This role is the first point of contact for our customers providing technical support for those first line critical services keeping our community safe. Your role is verifying swift and accurate response to all alerts ensuring the repair or escalation of issues as appropriate (24/7). Working closely with the NOC Manager the NOC Technical Support Specialists and is responsible for the continued quality of service for the end users devices and infrastructure Fault Management monitoring.
Job Description
You will be joining a team of Technical Support Specialists serving our customers. This role is required to develop strong relationships with our customers and other internal support functions. Additionally the NOC Technical Support Specialist is also required to perform accurate system management that drives day to day performance.
Core Role Responsibilities
Providing technical support monitoring day to day operations of Network Operation Control Centers and monitoring Motorola solutions Infrastructure to ensure system uptime meet service level agreements
Escalating any Network incidents that cannot be resolved within specified times frames to the relevant team members and work with them until the incident is resolved
Document and record steps taken towards resolution of an incident and add this to the knowledge database for future referral
Take Technical Ownership of Major Incidents by Identifying communicating and utilising appropriate resources to resolve the issue Responsible for documenting and distribution of all Major Incident review reports in the agreed format
Acting as the first point of contact for any Network related problems between Motorola NOC and its partners Develop good customer relationships through excellent customer service
Basic Requirements
- Great communication skills able to effectively communicate to functional teams internally and externally of the team
Calm under pressure able to provide guidance and support
You may have previous NOC experience working in helpdesk service desk or NOC environments
Able to understand and follow ITIL concepts
High levels of attention to detail able to follow process and procedures that align with the NOC requirements
Enjoys working autonomously but also a part of the team
Able to work shift work weekends public holidays
Have an Australian certificate of education or equivalent this could be a degree or a diploma.
Foundational networking knowledge
Inclusion Statement
Motorola Solutions embraces a diverse pool of candidates in its recruitment activities. We consider all qualified applicants and do not discriminate based on age gender identity biological sex sexual orientation intersex status race national or ethnic origin religion disabilities or health conditions marital or family status and other areas of potential difference
Travel Requirements
None
Relocation Provided
None
Position Type
ExperiencedReferral Payment Plan
NoEEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
