Director of Operations Excellence and Governance
Director of Operations Excellence and Governance
Posted on :
22-06-2025
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1 Vacancy
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Job Description
Job Description
Summary:
We are looking for strategic individuals to oversee HR Operations People Experience and Governance & Compliance. This role ensures all PX initiatives are aligned with the companys strategic goals while ensuring and maintaining strong governance and regulatory compliance across all HR practices. You will serve as a trusted advisor to the leadership tea managing workplace investigations and lead key governance programs.
Responsibilities:
- Design and implement processes and systems to ensure smooth and efficient operations across the organization
- Identify opportunities for automation digitization and process innovation in collaboration with PX and cross-functional teams
- Developmaintain and ensure consistent application of HR policies operating models and governance frameworks globally
- Monitor compliance with local and international labor laws data protection regulations and internal controls
- Lead and oversee complex workplace investigations across multiple regions ensuring consistency confidentiality and legal compliance
- Drive continuous improvement in case handling protocols and root cause analysis
- Support the development and implementation of a global PX framework aligned with business strategy and workforce priorities
- Manage relationships with third-party HR service providers ensuring adherence to service level agreements contractual terms and compliance standards
- Serve as a liaison between PX leadership and board committees on governance-related projects
- Lead change management efforts related to technostructural and organizational redesign initiatives
Qualifications:
- Bachelors degree in Human Resources Business Administration Finance or any related field
- At least 10 years of experience in HR Operations Governance or Compliance in a global or shared services environment
- Knowledgeable of global labor laws HR policies and investigation procedures
- Strong leadership experience managing both local and cross-cultural teams
- Experienced in collaborating and managing with external vendors and delivering governance frameworks at scale
- Proficiency in HR technologies (ex. Workday ServiceNow Oracle etc.)
- Familiarity with reporting tools and dashboards (ex. PowerBI Tableau etc.) for compliance and governance metrics
Good to have:
- Experience with setting up ground-up transformation projects and/or operations
- Background in highly regulated industries (ex. financial services education healthcare etc.)
- Certifications such as CCEP SHRM-CP/SCP CICA HRIS Lean Six Sigma PMP PRINCE2 are a plus
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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