Service Manager
Service Manager
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Job Description
Position Overview
Responsible for the service support of medical equipment in Latin America. Provide technical service training to the Latin American distributors as well as supporting distributors field service activity such as installation maintenance and repairing for modality equipment. Develop and implement technical service training for service engineers in the Latin American distributors together with the Service Manager. Digest the latest product service information provided by Fujifilm Corporation (FF) Fujifilm Healthcare Corporation (FHC) Fujifilm Healthcare Americas (HCUS) or related OEM suppliers and transfer the knowledge to internal relevant employees and distributors. Manage KPIs relevant to the distributors service activities and provide necessary analysis guidance and support for improvement. Support the local activity of the Latin American distributors such as service information materials demonstration and service training. Support technical inquiries from distributors. Oversee the Warranty Request process from the Distributors. Built service business model and make it known to all distributors and execute the service business. Escalate the critical / MDR issues to manufacturer directly and provide the solution to distributor for important matters. Must be able to perform major repair functions. In addition must be able to perform minor and major repairs on specialty scopes such as bronchoscopes duodenoscopes double balloon scopes and ultrasound scopes.
Company Overview
At FUJIFILM Healthcare Americas Corporation were on a mission to innovate for a healthier world and we need passionate driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging enterprise imaging endoscopic and surgical imaging as well as in-vitro diagnostics.
But we dont stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure aerospace and oil and gas assets safe and running smoothly.
Ready to innovate collaborate and make a difference Join us and bring your big ideas to life while working in a dynamic flexible environment that fuels your creativity and drive.
Our headquarters is in Lexington Massachusetts an inspiring healthcare research hub in a historic town.
Fujifilm is globally headquartered in Tokyo with over 70000 employees across four key business segments of healthcare electronics business innovation and imaging. We are guided and united by our Group Purpose of giving our world more smiles. Visit: Description Requirements Bachelors degree in Electrical Engineering Electronic Engineering or related engineering field and 7 years of experience in position offered or related position. Must have experience in: Medical repair or endoscopy field including experience in soldering ultrasound connectors; Implementing mechanical adjustments on various types of specialty scopes; Utilizing laser machines for ultrasound repair; Troubleshooting endoscope-specific electronic equipment; and knowledge of BRO scope Duo Scope Zoom Scope D/B Scope. Job Location: 11900 SW 128th St Suite 200 Miami FL 33186 Salary: $89400/year #LI-DNI Fujifilm is committedto providing equal opportunities in hiring promotion and advancement compensation benefits and training regardless of nationality age gender sexual orientation or gender identity race ethnicity religion political creed ideology national or social origin disability veteran status etc. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to our HR Department ( or ).
Must be fluent in Spanish.EEO Information
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Required Experience:
Manager
Employment Type
Unclear
Key Skills
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