ER Conduct & Complaints Specialist

• Employment Type: Full time continuing
• Remuneration: $127k -$143k 17% flexible superannuation and leave loading
• Location: Kensington NSW (On- campus role hybrid work arrangement available)

About UNSW
UNSW isnt like other places youve worked. Yes were a large organisation with a diverse and talented community; a community doing extraordinary things. Together we are driven to be thoughtful practical and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive be challenged and do meaningful work youre in the right place.

Why your Role Matters
As an ER Conduct & Complaints Specialist youll join the newly created function delivering expert advice and support to UNSW Management and HR on a diverse range of staff conduct and complaint matters. Bringing your practiced experience in case management and a high level of emotional intelligence you will provide strategic and operational employee relations and industrial relations support across the University with tact sensitivity and respect.

This role reports to the Head of ER Conduct & Complaints acting as a subject matter expert on conduct and complaint matters to oversee diverse cases including industrial instrument and legislative interpretation employee misconduct termination of conduct and managing staff complaints and workplace investigations. Your focus will be:

• Providing specialist and timely guidance to UNSW stakeholders.
• Management and resolution of complex matters providing end-to-end case management advice.
• Conducting investigations including assessing complaints evidence collection overseeing forensic analysis exhibit handling and interviews.
• Supporting HR Business Partners and managers with case management processes to ensure objective and fair assessment.
• Assisting in the review and development of policies and processes relating to complaints and allegations misconduct.
• Ensuring advice and actions comply with applicable legislation and relevant industrial instruments to mitigate risk and ensure appropriate resolution.

Skills & Experience summary: Were looking for an experienced conduct and complaints handler bringing a practiced approach to sensitive complaints and investigations management in the ER space to join a team passionate about being trusted advisors in the promotion of a culture of respect and integrity.
You will hold the following skills & experience:

• Experience in managing ER matters including case management and complaint handling preferably in an employee relations context.
• Demonstrated experience in conducting investigations including developing investigation and risk plans securing evidence interviewing witnesses experts and others and drawing objective conclusions based upon a fair assessment and analysis of the evidence gathered preparing detailed investigation reports and maintain accurate records of the investigation.
• Significant experience providing employee relations related advice to line management and dealing with employee unions in a large complex organisation.
• Strong knowledge of relevant workplace legislation and current employment case law and complaint handling best practice.
• Proven ability to build effective working relationships and partner with internal clients in providing effective employee relations solutions.
• Well-developed negotiation and influencing skills to contribute to positive outcomes.
• High level written and verbal communication skills with strong attention to detail and ability to prioritise and control workload.
• Ability to work independently and contribute to a team environment.

For further information on the role & responsibilities please refer to the position description

How to Apply: To join the team in delivering expert advice and support we invite you to submit your CV & cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the job description) before Thursday 3rd July by 11:55pm.
Please note: Sponsorship is not available for this role valid Australian working rights are required on application.

UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• Flexible Working Options (work from home flexible hours etc)
• Additional 3 days leave during December festive period.
• Career development opportunities.
• Up to 50% discount on UNSW courses.
• Flexible 17% Superannuation contributions additional leave-loading paymentsand salary sacrifice.
• Discounts and entitlements (retail education fitness passport).