Associate, Customer Service
Associate, Customer Service
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Salary Not Disclosed
1 Vacancy
Job Description
Our purpose at Avient Corporation is to be an innovator of materials solutions that help our customers succeed while enabling a sustainable world. Innovation goes far beyond materials science; its powered by the passion creativity and diverse expertise of 9000 professionals worldwide. Whether youre a finance wizard a tech enthusiast an operational powerhouse an HR changemaker or a trailblazer in materials development youll find your place at Avient. Join our global team and help shape the future with sustainable solutions that transform possibilities into realities. Your unique perspective could be the key to our next breakthrough!
Job Summary
The Customer Service Associate is an entry level position. The purpose of the customer service function is to serve as the internal face to the customer in providing value added services that grow our business. Primarily by telephone this position assists in responding to Avients Customer Service requests concerns suggestions and complaints. The Customer Service Associate must take responsibility to continually develop and use sound judgment in decision making and problem solving. As a representative of Avient Corporation the individual in this position is required to follow and communicate Avient business practices to customers and demonstrate the Avient Code of Conduct ethics and values on a daily basis. Work is done under general supervision and guidance.
Essential Functions
- Assist Customer Account Representatives with a variety of tasks.
- Develop and expand customer duties and responsibilities.
- Establish and maintain positive working relationships with your team supervisor and customers.
- Work with customer orders from order entry to delivery and invoicing.
- Communicate effectively over the phone and electronically.
- Use a variety of systems to enter and complete transactions.
- Develop an understanding of our products and services those of customers and those of our competitors.
- Meet time management expectations.
- Key inside contact for specific customer/seller base.
- Process incoming orders confirm pricing and availability of product.
- Advise customers of order status.
- Provide relevant customer information to other departments: forecasts personnel changes address changes receiving schedules etc.
- Timely and accurate administration of sales orders customer complaints material returns and credits.
- Answer price and availability questions.
- Respond to customer literature requests for MSDS Certifications etc.
- Follow all applicable ISO procedures.
- Use system reports and inquiries to drive activities that ensure superior customer service.
- Maintain customer service related information for customer accounts; customer notes e-mail phone special instructions etc.
- Process new customer/update requests.
- Provide market or account intelligence gained through customer contact.
- Participate in customer calls and visits with sellers.
- Proactive communication with product supply reps and shipping department of any order changes customer initiates.
- Work with seller and PSRs to reduce aged inventory.
Education & Qualifications
- High School Diploma or equivalent required
- At least 1 year in a customer service environment required
We believe that all of our global employees are leaders and that the six most important behaviors for driving our strategy and culture are the same no matter if an employee is a leader of self a leader of others or a leader of the business. By playing to win acting customer centric driving innovation and profitable growth collaborating seamlessly across Avient and motivating and inspiring and developing others and yourself you will accelerate your ability to achieve Avients strategic goals to meet our customer needs and to accomplish your career goals.
At Avient we believe a wide variety of thoughts ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring promotion development compensation or advancement are based solely on a persons qualifications abilities experience and performance. Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race sex sexual orientation gender identity age color religion national origin disability genetic information protected veterans status or other legally protected classification in accordance with applicable federal state and local law. If you need an accommodation because of a disability to complete an online application please contact the Avient HR Team by emailing
Required Experience:
IC
Employment Type
Full Time
