Senior Customer Success Manager
Senior Customer Success Manager
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Job Description
nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.
Responsibilities
- As theSuccess Program Leader you own ultimate responsibility for the customers contract renewal and for expansion success
- Ensure that customers derive maximum value from their investment in nCino utilize all of their licenses identify new opportunities and collaborate with sales teams to ensure growth attainment and increased footprint through an Executive Business Review process
- Work in tandem with Sales Account Managers and Support Engineers to manage assigned accounts to ensure customer success with the nCino Bank Operating System
- Partner with the customer to establish a transformational Optimization Plan to ensure achievement of business goals
- Effectively network within an account from the C-Level down in order to achieve successful execution of the customers Optimization Plan
- Develop a comprehensive understanding of the customers business challenges and objectives to appropriately map nCino features and associated business benefits to address their needs
- Identify risks to the customer by achieving their stated business goals and developing a risk mitigation plan
- Serve as a customer advocate in driving industry best practices and the evolution of nCino product and platform functionality courses and administrative services integral to the customers success
- Develop and maintain long-term relationships with stakeholders in your account portfolio
- Provide thought leadership and best practices both internally and externally around business transformation
- Deliver successful customers to the contract renewal cycle and where necessary support the renewals process to minimize customer attrition
- Become certified with at least two different certifications within your first six months of employment
Qualifications
Required:
- Bachelors degree and 4 years of relevant experience or a combination of experience education and superior performance. - Experience with account portfolio planning and prioritization a must
- Ability to serve as credible and effective advisor/coach especially around change management (cultural technical and business)
- Strong communication and interpersonal skills with the ability to effectively navigate and mediate conflict and foster honest dialog
- Knowledge of nCino product andplatformfeatures capabilities and best use
- CRM or IT experience and knowledge of nCino competitive landscape and technical ecosystem
- Proven effectiveness at leading and facilitating meetings and workshops
- Ability to prioritize multi-task and perform effectively under pressure
- Strong knowledge of business processes (Sales Marketing Service Support) business applications andautomation
- Working knowledge of the softwaredevelopmentprocess and of software design methodologies (coding experience is not required but may be useful)
- Ability to analyze significant problems and provide evaluation and recommendations
- Exercises breath of judgements in order to reach goals
May coach/mentor/lead others under minimal direction
Desired:
- Experience with CRM systems such as or systems built on relational databases a big plus
- Financial services/banking experience
Other
- Position requires 15-25% travel some of which may be international travel
If you thrive in a high-energy entrepreneurial environment we invite you to share your passion ideas and excitement at nCino.
nCino provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran status disability genetics or other protected groups. In addition to federal law requirements nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
nCino is committed to the full inclusion of all qualified individuals. As part of this commitment nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact us at .
Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.
Required Experience:
Manager
Employment Type
Full-Time
